Security Operations Manager ($92,892/year)

Job Specifications Title: Security Operations Manager Environment: Corporate Location: Boston, MA (Seaport) Salary: $92,892/year Schedule: Tuesday-Thursday (9am-5pm) + Friday-Saturday (6am-2pm). This is a Salaried position that requires FLEXIBILITY when operationally needed. Operations Manager Securitas plays an essential role for our clients and in society. The Operations Manager position helps maintain a safe and secure environment for our clients by managing the security services and related operations provided to an assigned group of smaller accounts including client service and problem resolution, service enhancement and expansion, new business development, operational effectiveness, preparation of post orders, staffing, scheduling, supervision and training. As an Operations Manager you will be performing a variety of management functions for assigned accounts while providing lead direction to Security Supervisors on requirements, priorities of work and coordinating any necessary needs of the site. If you have experience in positions like Operations Manager, Site Supervisor or Account Manager, this role is a great fit for you. Job Summary Under the direction of the Senior Security Lead, the Operations Manager provides direct supervision for Shift Supervisors and Officers, acts as a liaison between Securitas and the client in the absence of the Security Services Director, observes and reports activities and incidents to provide the security and safety of client property and personnel, prepares and coordinates staffing and scheduling, preserves order and may enforce regulations and directives for the site pertaining to personnel, visitors, and premises. Essential Job Functions Perform duties of a Security Officer in accordance with post orders and company policy. Provide lead direction at assigned client site(s); ensure post orders are followed, established tours are completed, adequate reports filed; notify proper authorities and client in emergency situations. Counsel and discipline personnel as appropriate; seek advice from company management or designated client representatives; meet personally with employees and document counseling and disciplinary actions. Assist in training of Security Officers and review post orders. Assist in submission of payroll and personnel information to the company as designated. In conjunction with company management or designated representatives ensure adequate security coverage of all posts. Prepare, file and submit various reports as required. Inspect posts as scheduled and meet with subordinates to outline tasks and responsibilities. Meet with authorized client representatives as scheduled or as needed to provide assurance that all security requirements are met and provide quality customer service. Project management as assigned by the Security Services Director or client representative. Use established resources to reduce overtime and understand client contract and financial obligations. Minimum Qualifications At Entry Additional qualifications may be specified and receive preference, depending upon the nature of the position. Minimum Hiring Standards Must be at least 18 years of age. Must have a reliable means of communication (pager or phone). Must have a reliable means of transportation (public or private). Must have the legal right to work in the United States. Must have the ability to speak, read, and write English. Must have a High School Diploma or GED. Must be willing to participate in the Company’s pre-employment screening process, including drug screen and background investigation. Education / Experience: Associate’s Degree and 3 years of responsible experience in the security industry and/or business management, or an equivalent combination of education and experience sufficient to perform the essential functions of the job, as determined by the company. Additional relevant experience can be substituted for the required education on the basis of one calendar year of experience for one academic year of education. Competencies (as Demonstrated Through Experience, Training, and/or Testing) Meet and continue to meet applicable state, county, and municipal licensing requirements for Security Officers if required for assigned accounts. Meet and continue to meet requirements for specific skills, certifications or authorizations specified for the assigned accounts. Knowledge of security operations and procedures. Knowledge of supervisory practices and procedures. Skill in staff supervision, including assigning work and providing training and discipline. Ability to provide positive direction and motivate performance. Understanding of a variety of security and safety devices and controls. Ability to track and maintain schedule assignments. Maintain professional composure when dealing with unusual circumstances. Knowledge of business operations management and human resources administration. Use of personal computer and spreadsheet software. Ability to synthesize business/financial data and develop recommendations. Planning, organizing and leadership skills. Oral and written communication skills. Strong customer service and service delivery orientation. Ability to interact effectively at various social levels and across diverse cultures. Effective leadership and teamwork as part of project teams. Take initiative and achieve results. Carry out multiple assignments concurrently. Adapt to changes in the external environment and organization. WORKING CONDITIONS (Physical/Mental Demands) Maintain composure in dealing with authorities, executives, clients, staff, and the public, occasionally under conditions of urgency and in pressure situations. Meet company standards for background and reference checks, controlled substance testing, and behavioral selection survey. Handle multiple tasks concurrently. Be exposed to sensitive and confidential information. May require regular use of a vehicle and frequent travel in the performance of duties. Regular talking and hearing. Perform lifting and moving up to 10 pounds and occasionally up to 25 pounds. Walk, reach with hands and arms, stoop, kneel, crouch, and crawl. Have close vision, distance vision, and ability to adjust focus. Conduct oral presentations and group meetings. Direct, motivate, train, coach, and discipline staff positively. Read and analyze reports and financial data, including related computer usage. Respond on an on-call basis to emergencies and incidents at all hours. Benefits Include Retirement plan Employer-provided medical and dental coverage Company-paid life insurance Voluntary life and disability insurance Employee assistance plan Securitas Saves discount program Paid holidays Paid time away from work Securitas is committed to diversity, equity, inclusion and belonging in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other applicable legally protected characteristic. Additionally, some populations may have the availability of accessing earned wages on a daily basis, prior to payday. Restrictions and fees may apply. Certain waiting periods may also apply. Paid time away from work may be available either through a combination of vacation and sick time or under a PTO policy, depending on local requirements. Benefits may be different for union members. #J-18808-Ljbffr Securitas Security Services USA, Inc.