Customer Experience Specialist: De-Escalation & Service

Snyder is expanding our Customer Experience team! We're looking for a motivated, goal-oriented professional who thrives in a fast-paced environment and is passionate about delivering exceptional service. What You'll Do This role focuses on handling maintenance membership cancellations, de-escalating customer concerns, and collaborating with trade managers to enhance the overall customer experience. Benefits Include Guaranteed weekly pay Medical, Prescription, Dental, Vision, Group Life, HSA, and 401(k) with company match Paid holidays, vacation (after 90 days), and birthday pay Flexible schedule and hours Ongoing training, development, and growth opportunities Fun, friendly, and merit-based work environment Key Responsibilities Handle inbound calls and follow-ups Schedule appointments and manage time effectively Communicate clearly and document customer accounts Educate customers throughout their service journey Work collaboratively with team members and trade managers Qualifications Minimum 1 year of call center or customer service experience Team lead experience preferred Familiarity with plumbing, electrical, and HVAC terminology Experience with ServiceTitan is a plus Strong communication and organizational skills Compensation: $18–$23/hour, based on experience #J-18808-Ljbffr Snyder Air Conditioning, Plumbing & Electric