Concierge

Job Description

Job Description

Why The Kensington Reston? Because Our Promise is to love and care for your family as we do our own…and this extends to our team members too! 

Become part of a community that’s driven by its unique core values: a Love for Seniors, Respect for Each Other, Passion for Excellence, and a Spirit to Serve. 

Partner with us to find your path, grow your purpose, and expect the unexpected: deeper connections, better opportunities, and a stronger sense of belonging.

Status: Part-Time

Salary: $18.00 - $21.00 per hour, based on experience

Overview:

The Concierge is responsible for greeting all visitors, managing day to day communications on a variety of fronts, and assisting the Business Office Manager with administrative functions as needed.

Duties and Responsibilities:

• Greets visitors to the community in a prompt and gracious manner. Determine the purpose of the visit, contacts the appropriate party, and makes the visitor comfortable while they wait.
• Answers and directs all incoming phone calls to the appropriate person and/or take and distribute messages promptly and accurately.
• Manages incoming and outbound mail. Accepts and logs packages, notifies recipients of package receipt, assists residents and team members with outbound packages/ express mail, assists with mail/ shipping tracking if needed, and assists residents with copies and fax transmissions.
• Accepts and communicates transportation requests and follow up to ensure that they are fulfilled.
• Gains thorough knowledge of emergency procedures and alarm systems and acts as the point of contact throughout emergency situations until relieved of this duty.
• Accepts, documents, and distributes work requests from residents and team members and follows up to ensure they are responded to in a timely manner.
• Maintains contact information for residents, team members, local attractions, and emergency organizations in an organized manner. Maintains resident “out of town” list.
• Maintains accurate key logs as required for housekeeping, maintenance, and vehicles.
• Assists the Business Office Manager with administrative tasks as assigned. Tasks could include, but is not limited, to assisting applicants with completion of job applications, coding of invoices, filing, entering information into the Property Management Systems and payroll systems, and monitoring operations of key office equipment.
• Attends training courses and participates in other professional development activities as required.

Knowledge and Skill:

• Must have excellent verbal skills and communication abilities.