ServiceNow Architect

• At least Four (4) years of experience with the ServiceNow platform as an administrator/developer, including hands-on configuration, development, troubleshooting, and implementation.
• Active/Current ServiceNow CSA or higher certification; ServiceNow CSM certification or equivalent hands-on CSM implementation experience preferred.
• Experience with ServiceNow Customer Service Management, including case management, portals, forms, workflows, approvals, dashboards, reporting, and user/requester, Employee Center/Portal, Service Catalog, ITSM, ITOM, CMDB, and Asset Management.
• Experience in ServiceNow development and configuration, including Glide, Business Rules, Client Scripts, UI Policies, Flow Designer, ACLs, Script Includes, UI Scripts, APIs, scoped Applications, workflows, approvals, notifications, routing, and dashboard/reporting configuration.
• Strong understanding of ServiceNow application architecture, including scoped application development, application boundaries, cross-scope privilege management, and secure application design.
• Experience implementing and maintaining advanced data separation strategies, including role-based access controls (RBAC), ACL design, least-privilege security models, and data governance best practices.
• Attention to detail and the ability to gather stakeholder business requirements and translate them into scalable, maintainable technical solutions.
• Produce tangible deliverables, including requirements specifications, technical designs, implementation documentation, and project objectives within predetermined timelines.
• Proficiency in troubleshooting, debugging, error log analysis, performance optimization, and researching solutions.

• Experience integrating ServiceNow with external systems using REST/SOAP APIs and Integration Hub.
• Experience with HTML, CSS, SQL, JavaScript, XML, and JSON.
• Experience supporting Utah release or higher ServiceNow instances.
• Ability to analyze, identify, troubleshoot, and resolve defects across platform components and integrations.
• Experience with CMDB governance, Service Mapping, Discovery, and Configuration Management best practices.
• Experience with Virtual Agent, Conversational Experiences, and chatbot development.
• Ability to determine upgrade and enhancement parameters and execute comprehensive testing plans to ensure solutions are properly validated and debugged.
• Experience documenting processes, configuration decisions, technical procedures, testing results, and operational runbooks.
• Must be able to work effectively within a remote team environment and have proven remote work experience.
• Creative thinker capable of designing innovative solutions while adhering to standard, scalable, and maintainable ServiceNow platform practices.
• Ability to prioritize, assess, and present options based on timelines, scope, risk, licensing, cost considerations, and long-term maintainability.
• Ability to communicate effectively through documentation, presentations, email, and discussions with technical teams, leadership, and stakeholders.
• Demonstrated willingness to share knowledge, mentor team members, and collaborate across functions.
• Proficiency with Microsoft Office Suite and related collaboration technologies.

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