Supervisor, Physical Security & Corporate Badging

Intro Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you’ll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you’ll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board! Why you'll love this job This position is part of the Corporate Security team within the Corporate Affairs Division and is responsible for leading the Enterprise Physical Access Control System and managing the Corporate Badging Office. As a key decision-maker for an essential enterprise-wide security function, this role collaborates with leaders and stakeholders globally to enhance and strengthen security measures. What you'll do As noted above, this list is intended to reflect the current job but there may be additional essential functions (and certainly non-essential job functions) that are not referenced. Management will modify the job or require other tasks be performed whenever it is deemed appropriate to do so, observing, of course, any legal obligations including any collective bargaining obligations. Lead physical security projects to ensure alignment with American Airlines security design standards and adherence to operational budgets. Oversee daily operations and project implementations to ensure compliance with internal procedures and aviation security controls. Manage vendor relationships, ensuring high-quality service delivery and effective integration of security systems. Apply industry best practices to complex security design projects and ongoing system operations, promoting consistency while allowing for situational flexibility. Serve as the primary escalation point for system failures, vendor challenges, and other project or operational issues, ensuring timely resolution and stakeholder communication. Collaborate with Campus Security, Corporate Real Estate, IT, and other stakeholders to ensure successful design execution and installation outcomes. Provide leadership with regular updates on project progress and operational performance, including system reliability and vendor accountability. Monitor the health and performance of security systems, ensuring continuous operation and rapid issue remediation to minimize disruptions. Oversee end-to-end operations of the Corporate Badging Office, ensuring timely, accurate, and secure badge issuance and delivery. Maintain and optimize all badging infrastructure, including software, hardware, badge stock, printers, and access control components. Supervise Badging Office staff, promoting exceptional customer service and serving as the escalation point for complex badge-related issues. Identify and implement process improvement opportunities, staying informed on access control technologies and industry advancements. Enforce strict compliance with corporate security policies and access protocols; regularly audit user permissions to mitigate risk. Maintain and uphold standardized operating procedures (SOPs) for badge issuance, auditing, and reporting functions. All you'll need for success Minimum Qualifications- Education & Prior Job Experience Bachelor’s Degree in Security Management 4 years of work experience in physical security technology, or equivalent experience Preferred Qualifications- Education & Prior Job Experience Previous experience providing customer service Skills, Licenses & Certifications Ability to work independently and also collaboratively with other team members Ability to use a computer and prior experience with Microsoft Office Suite Ability to work under pressure, handle a multitude of tasks, and focus close attention to detail Ability to type 40 to 50 WPM as this position requires timely and accurate information Ability to work extra hours to meet operational needs Ability to provide strong customer service Ability to protect the integrity of confidential information Honeywell ProWatch Certification Industry Standard Certification with ASIS-CPP or PSP What you'll get Feel free to take advantage of all that American Airlines has to offer: Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network. Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more. Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need. 401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year. Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more Feel free to be yourself at American From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world. Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life’s journey? Feel free to be yourself at American. #J-18808-Ljbffr American Airlines