Technical Support Analyst

Department This position is within FSU’s Department of Information Technology Services (ITS) Responsibilities The College of Law Technology Office works closely with Faculty, Staff and Students to provide IT support, manage endpoints, troubleshoot hardware and software issues, and maintain IT infrastructure. The ITS Information Technology Administration Partnership Program (ITAPP) position will deliver IT services to the College of Law, acting as the first point of contact for distribution and support of technology resources, providing problem‑solving, debugging, and user support to faculty, staff, and students. Installs, maintains, troubleshoots, and modifies computer hardware and software. Diagnoses, tests, and repairs all computers, peripherals, telephone system features, instruments, digital signage, video conferencing, and remote connectivity. Manages and actively tests the computer imaging system and provides network and communications troubleshooting support. Researches, evaluates, and recommends acquisition of new technology and services. Provides training and guidance to the technical support staff, oversees work schedules of OPS help‑desk technicians, and provides training on new policies, procedures, cybersecurity, and exam software. Creates and develops documentation for IT procedures. Monitors supplies and equipment inventories, sanitizes equipment for surplus, and uses an automated helpdesk ticket system for record keeping. Assists in the creation, review, and maintenance of all electronic‑based exams and mailing lists. Serves as the principal point of contact at the Law Research Center to troubleshoot technical issues, install software and hardware, and support computer labs and student pay‑for‑print systems. Performs duties in compliance with ITS policies, guidelines, and processes pertaining to support requests, work orders, project management, change management, and incident management. Qualifications High school diploma or equivalency and two years’ experience, or a combination of post high school education and experience. Preferred Qualifications Prior IT help desk experience. Considerations Requires successful completion of a criminal history background check. This is a USPS (University Support Personnel System) position. Veterans' Preference Veterans' Preference applies to USPS positions only. To claim, select “yes” in the application questionnaire and upload DD‑214 or equivalent certification. Equal Employment Opportunity FSU is an Equal Employment Opportunity Employer. #J-18808-Ljbffr