Concierge Associate

Job Description

Job Description

Description:

Be the Friendly Face of Our Community – Join Baptist Senior Family as a Concierge Associate!

Do you enjoy helping others, creating welcoming experiences, and providing exceptional customer service? At Baptist Senior Family, we're looking for a compassionate and organized Concierge Associate to serve as the first point of contact for our residents, families, guests, and staff. In this important role, you'll help create a warm, supportive environment while providing exceptional administrative and concierge services that enhance the daily lives of our residents.

For over a century, Baptist Senior Family has been a trusted provider of senior living and healthcare services, offering independent living, personal care, skilled nursing, and rehabilitation. Join us in our mission to enrich lives, build meaningful relationships, and foster a supportive, mission-driven community.

Why You'll Love This Role

As a Concierge Associate, you'll have the opportunity to make a positive first impression every day. You'll build meaningful relationships with residents and families while helping coordinate services, answer questions, and ensure daily operations run smoothly. If you enjoy interacting with people, staying organized, and making others feel welcome, this is the perfect opportunity to make a meaningful impact in a vibrant senior living community.

What You'll Do
Deliver Outstanding Resident & Guest Service

• Welcome residents, families, and visitors with a friendly and professional attitude.
• Operate the concierge telephone system by answering, transferring, and directing calls promptly and courteously.
• Answer questions and provide information to residents and guests, connecting them with the appropriate staff when needed.
• Offer directions and assist new residents during the move-in process.

Coordinate Resident Services

• Manage guest room reservations and calendars.
• Assist with meal purchases for guests and special events.
• Coordinate transportation and event arrangements for residents.
• Help residents with faxing, copying, and other administrative needs.
• Learn and utilize the Resident Handbook to provide accurate information and assistance.

Support Administrative Operations

• Accept, sort, and distribute incoming mail and deliveries.
• Log resident work orders for the Environmental Services team.
• Prepare correspondence, emails, photocopies, mailings, and other administrative tasks.
• Maintain daily communication logs, resident census information, and incident documentation.
• Update resident communication platforms, including daily menus, announcements, and notifications.

Promote Safety & Professionalism

• Understand and follow fire safety, emergency procedures, and organizational policies.
• Maintain resident confidentiality and privacy at all times.
• Monitor safety logs, key logs, and other operational records.
• Assist with emergency communications and radio procedures.
• Follow up on resident concerns with professionalism, empathy, and discretion.

Support Team Success

• Demonstrate positive working relationships with residents, families, coworkers, and leadership.
• Participate in required training and in-service education.
• Complete assignments independently while maintaining high standards of quality and professionalism.
• Perform additional responsibilities as assigned to support the community.

Work Schedule

Part-Time: Saturdays and Sundays

8:00am-8:00pm, flexible shifts typically 8a-4pm or 4-8pm

Perks & Benefits

• Wellness Extras: Free access to gym and pool facilities, plus personal training sessions.
• Competitive Pay: Compensation based on experience.
• Convenient Location: Easy access in Scott Township with free parking and a PAT bus stop at our entrance.
• Positive Work Environment: Join a welcoming team committed to exceptional resident service and hospitality.

Requirements:

Required:

• High school diploma or GED.
• Two years of office experience, business school training, or an equivalent combination of education and experience.
• Strong computer proficiency and ability to learn multiple software systems.
• Excellent verbal and written communication skills.
• Outstanding customer service and interpersonal skills.
• Ability to multitask while maintaining professionalism and attention to detail.
• Ability to handle confidential information with discretion.

Preferred:

• Experience working in senior living, healthcare, hospitality, or customer service.
• Previous receptionist, concierge, front desk, or administrative support experience.
• Experience coordinating schedules, events, or resident services.

Why Baptist Senior Family?

• Named a U.S. News & World Report Elite Facility!
• 5-Star Facility.
• A mission-driven organization focused on uplifting lives, one person at a time.
• Be part of a positive, supportive workplace that values your talents and celebrates your successes.
• Build meaningful relationships with residents while creating an exceptional experience for everyone who walks through our doors.

Ready to Uplift Lives? Apply Today!

Contact our Human Resources Department at View phone number on us.fitly.work for accommodation requests or apply online. Don't miss this opportunity to join Baptist Senior Family, Pittsburgh's premier retirement community.

Your journey to a fulfilling and rewarding career starts here—uplift lives and make a difference with us!

Equal Opportunity Employer

Baptist Senior Family (“BSF”) is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws. BSF strictly prohibits and does not tolerate discrimination against employees, applicants, or any other covered persons because of race, color, religion, creed, national origin or ancestry, ethnicity, sex (including gender, pregnancy, sexual orientation, and gender identity), age, physical or mental disability, citizenship, past, current, or prospective service in the uniformed services, genetic information, or any other characteristic protected under applicable federal, state, or local law.

All BSF employees and representatives are prohibited from engaging in unlawful discrimination. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, training, promotion, discipline, compensation, benefits, and termination of employment.