Service Desk Analyst

Description Troubleshoot and resolve Tier 2 and 3 escalated technical issues Maintain and manage workload through computerized ITSM ticketing and tracking system Troubleshoot hardware, software and networking issues on laptops, PCs, thin clients, and mobile devices Use SCCM, Active Directory, and other diagnostic and remediation utilities to identify, diagnose and correct issues Support, troubleshoot and train end users on Microsoft Office applications, including Office 365 email and Outlook Skills Technical support Hardware support Software support Additional Skills & Qualifications 1 year of experience supporting end‑user equipment and telephone equipment Experience installing, troubleshooting, building, and deploying desktop computers in a warehouse environment Associate degree, bachelor’s degree or vocational training in a technical field of study Warehouse experience supporting end‑use equipment Experience Level Entry Level Job Type & Location This is a Contract to Hire position based out of San Diego, CA 92123. Pay and Benefits The pay range for this position is $28.00 - $30.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. Benefits Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan - Pre‑tax and Roth post‑tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long‑term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully onsite position in San Diego, CA 92123. Application Deadline This position is anticipated to close on May 25, 2026. Equal Opportunity Employer The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. #J-18808-Ljbffr TEKsystems