Student Assistant

Major/Essential Functions

Administration

• Provide customer service in person, via phone and online through the 24-hour service desk
• Distribute mail and packages in accordance with federal mail guidelines
• Read, gather, compile and prepare reports as assigned
• Issue keys and equipment during assigned shifts
• Communicate appropriately with complex professional staff and other key stakeholders
• Utilize departmental databases and online systems necessary for the operation of the residential complex, including but not limited to EZ track-it, when to work, and blackboard
• Support and implement the Disney Customer Service model (SERVE TECH & SERVE USH)
• Attend all required meetings including staff meetings and individual meetings with supervisor
• Participate in pre-service and on-going training throughout the duration of employment

Crisis Response

• Follow directions provided by University Student Housing professional staff in the event of an emergency that occurs during your assigned shift
• Work with University Student Housing professional staff and external stakeholders, including the Coordinator On-Call, Facility Coordinators, Texas Tech Police Department, and Crisis Hotline, to respond to student concerns or incidents within the residence halls

Departmental and Campus Support

• Support departmental initiatives within Residence Life including but not limited to Academic Initiatives, Social Justice Education, Student Intervention, Recruitment &Training, and Summer Conferences. This may include participation in training, staff recruitment, the Student Staff Leadership Council, Tunnel of Awareness, Carol of Lights, and the end of year Student Leadership Banquet
• Familiarize self with area and campus resources designed to promote student success and make necessary referrals

Preferred Qualifications

• Experience in customer service setting
• Demonstrated leadership experience and academic achievement
• Demonstrate a mature and friendly attitude, present a well-groomed appearance, and possess sound decision-making skills
• Desire to assist students in personal growth and success is necessary
• At least 12 undergraduate credit hours or 9 graduate credit hours or have equivalent total credit hours between TTU & TTUHSC

Safety Information

Adherence to robust safety practices and compliance with all applicable health and safety regulations are responsibilities of all TTU employees.

Pay Statement

Compensation is commensurate upon the qualifications of the individual selected and budgetary guidelines of the hiring department, as well as the institutional pay plan.

EEO Statement

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information or status as a protected veteran.

About the University

Founded in 1923, Texas Tech University began with a mission to serve the needs of West Texas, but its impact has always reached far beyond. Today, Texas Tech, located in Lubbock (pop. 300,000+), is home to a vibrant community of more than 42,000 students.Texas Tech's 1,800-acre campus showcases Spanish Renaissance architecture and is home to one of the country's largest public art collections. Its 13 colleges include a prestigious School of Law and a distinguished School of Veterinary Medicine. These programs equip students with the skills and knowledge needed to excel in their respective fields. Built on the values of West Texas - hard work, grit and authenticity - the university graduates students who are deeply engaged in service to their communities and well-positioned to succeed in the world. Texas Tech is committed to achieving research and scholarly accomplishments that compare favorably to the member institutions of the Association of American Universities (AAU). For more than 100 years, Texas Tech has been a premier destination for those seeking a world-class education and a unique, personalized experience as a member of the Red Raider family.