Customer Service Specialist

Temporary Customer Service Specialist

Our client, a leading healthcare services provider, is seeking a Temporary Customer Service Specialist to join their team. As a Customer Service Specialist, you will be part of the Client Support Department supporting the Customer Care Team. The ideal candidate will demonstrate excellent communication skills, a strong attention to detail, and a customer-focused mindset, which will align successfully in the organization.

Job Title: Temporary Customer Service Specialist (only for 6 weeks) Location: Lexington, MA Pay Range: $24 - $26 Shift: Mon-Fri / 9:30am-6:00pm Temporary assignment for 6 weeks

What's the Job?

• Receive and respond to telephone calls, emails, or fax inquiries to fulfill external and internal client needs and ensure client satisfaction.
• Follow up with clients and physician offices on requisitions that have incomplete test orders, incorrect or missing patient demographics, or insurance/billing information.
• Develop and maintain positive relationships with customers, physicians, and colleagues to promote customer satisfaction.
• Research and resolve issues related to patient specimens and reports, ensuring accuracy and quality.
• Handle difficult calls tactfully, courteously, and professionally, adhering to company policies and confidentiality standards.

What's Needed?

• High School Diploma or equivalent.
• Excellent computer skills, including proficiency with Adobe, Word, Outlook, and Excel.
• Strong verbal and written communication skills.
• Ability to multi-task with high attention to detail and accuracy.
• Proficient typing skills and pleasant phone manner.

What's in it for me?

• Opportunity to work in a dynamic healthcare environment.
• Develop valuable customer service and problem-solving skills.
• Join a supportive team committed to excellence.
• Gain experience in a growing industry.
• Contribute to meaningful work that impacts patient care.

Upon completion of waiting period associates are eligible for:

• Medical and Prescription Drug Plans
• Dental Plan
• Supplemental Life Insurance
• Short Term Disability Insurance
• 401(k)

If this is a role that interests you and you'd like to learn more, click apply now and a recruiter will be in touch with you to discuss this great opportunity. We look forward to speaking with you!