Product Support Specialist - Relocate to Warroad, MN

Product Support SpecialistLooking for a role where collaboration and problem-solving come together? Marvin is hiring a Product Support Specialist to join our Technical Product Support Department! In this role, you'll help customers understand product options, pricing, and specifications. You'll provide clear, timely support and help find solutions that meet both customer needs and production requirements.You'll succeed if you're detail-oriented, enjoy working through unique questions, and like partnering with others to find the best solution. If you bring curiosity, a willingness to learn, and a collaborative approach to getting work done, we invite you to apply today. Plus, receive a $1,500 sign-on bonus when you join our team!This job is located in Warroad, MN. If you're considering relocating to Warroad, you may be eligible for a relocation benefit package to assist with your move. Marvin offers an extensive relocation benefit package that included the movement of your household goods, temporary housing, and much more - in addition to relocation counselor to assist you throughout the entire journey.Highlights of Your RoleProvide customers with timely, accurate guidance on product capabilities, limitations, and specificationsPrepare pricing, estimates, structural analyses, and AutoCAD drawingsSolve complex and unique challenges using creative and practical problem-solvingPartner cross-functionally with Manufacturing, Engineering, R&D, and other teams to ensure solutions are within production capabilitiesSupport and educate dealers, channel partners, and trade professionalsContribute to departmental accuracy, responsiveness, and service quality goalsYou're a Good Fit If You Have (Or If You Can)1-2 years of experience in estimating, drafting, construction, or a related disciplineComfort using Microsoft Office productsAbility to learn AutoCAD through provided trainingCollaboration skills paired with sound judgment in a business environmentAlso Want to Make Sure You HaveAssociate degree in a related field preferredTechnical curiosity and the ability to learn product systems quicklyAbility to self-manage priorities, timelines, and detailsA solution-oriented mindset and comfort navigating ambiguityWe Invite You to See Yourself at MarvinFrom people to products, Marvin is committed to creating better ways of living. When you join this family-owned and -led window and door company, you belong to a community full of opportunities.For more than a century, we've been at the forefront of designing, building, and engineering premium, award-winning products. Today, Marvin is also proud to have been named a Top Large Employer by Forbes Magazine two years in a row, in 2024 and 2025. With operations in 19 cities across North America, we manufacture Marvin's quality products, including Infinity Replacement Windows and Doors, and TruStile Doors.Together, we uphold our values and foster a culture where safety and the wellbeing of our people comes first. We take a better living approach with benefits to support you at work and beyond. From day one, you will enjoy health insurance, paid holidays, paid parental leave, a 401(k) retirement savings match and more!Some of our unique and most popular benefits include:$300 annual wellbeing account to spend on what helps you feel happy + healthyBetter Living Day! (a paid day off to go have some fun)Annual profit sharing – recognizing everyone's contribution to Marvin's successGiving at Marvin – participate in organized volunteer opportunitiesBrighter Days Fund – financial support from your colleagues and the Marvin family during personal hardshipsJoin the more than 8,000 Marvin team members to experience these benefits and more. Apply today!Marvin is an Equal Opportunity EmployerMarvin is committed to creating an inclusive environment for all employees and applicants. Employment decisions are made without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other protected status under applicable laws. Applicants requiring reasonable accommodation for any part of the application and hiring process may contact us at View email address on click.appcast.io$22.00 - $26.00 per hour, pay based on experience Marvin