Patient Services Representative

Patient Services RepresentativeEnjoy what you do while contributing to a company that makes a difference in people's lives. Shady Grove Fertility, one of the premier fertility centers in the United States, continually seeks experienced, compassionate, and dynamic team players who are committed to delivering exceptional patient care to join our growing practice. The work we do building families offers stimulation, challenge, and personal reward.We have an immediate opening for a full-time Patient Services Representative to join our Fairfax, VA team. The schedule is four 10 hour shifts Monday - Friday with rotating hours between 6:30 am - 5:00 pm with one weekday off and 1-2 holidays per year.How You'll Contribute:We always do whatever it takes, even if it isn't specifically our "job." In general, the Patient Services Representative is responsible for:Maintain patient accounts by obtaining, recording, and updating personal financial and insurance informationOptimize patients' satisfaction, provider time, and treatment room utilization by assessing minimum patient needs and scheduling accordinglySchedule appointmentsAddress customer/patient issues and insure effective short-term and long-term resolutionProvide timely feedback to the practice regarding service failures or patient concernsConsult with patients regarding their benefits, coverage and financial optionsGreet patients and visitors to the office and providing high level of customer serviceWhat You'll Bring:The skills and education we need are:Minimum 2 years of applicable work experienceHigh School diploma requiredExtensive knowledge of insurance/benefits, medical terminology and medical billingExperience working in an OB/GYN office is a plusStrong communication skills, independent worker, detailed-oriented, computer savvyHigh level of customer service essentialMore important than the best skills, however, is the right person. Employees who embrace our mission, vision, and core values are highly successful.What We Offer:Competitive pay + bonusComprehensive trainingAbility to make an impact in the communities we serveAt Shady Grove Fertility, we promote and develop individual strengths in order to help staff grow personally and professionally. Our core values - Empathy, Patient Focus, Integrity, Commitment, and Compassion (EPICC) – guide us daily to work hard and enjoy what we do. We're committed to growing our practice and are always looking to promote from within. This is an ideal time to join our team!Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.