Thrift Shop Associate - Part-Time - AHWFB Hugh Chatham Hospital

Department: 11103 Hugh Chatham Memorial Hospital - Auxiliary

Status:

Part time

Benefits Eligible:

Yes

Hou rs Per Week:

24

Schedule Details/Additional Information:

Part-Time: 24hrs weekly, 3 (8hr)days
9:30a-6p

Pay Range:

$20.80 - $31.20

Major Responsibilities:

• Orient, train new volunteers, and re-train volunteers as appropriate to new procedures. Schedule volunteers on a weekly basis. Under the direction of the Leader assign and delegate tasks to volunteers.

  • 3)Ensure all volunteers are held accountable for all policies and AH Behaviors
  • 1)Assist with the training of volunteers in order to provide continuous efficient service during hours of operation. Update the volunteers on hospital policies and store procedures.
  • 2)Maintain appropriate volunteer staffing levels. Provide input to Leader on staffing issues in a timely manner.
• Assures merchandise is priced accurately and for maximum sales potential by verifying volunteers appropriately pricing items/donations. Continually observe resale market to assure competitive pricing for maximum sales potential.
  • 4) Create store displays and maintain the two display cases in the hospital.
  • 1) Accountable for competitively pricing jewelry, antiques and any items researched following established policies and procedures according to the current resale market.
  • 2) Coordinate the pulling of, out of code, merchandise. Make decisions whether items should be re-priced or donated.
  • 3) Utilize space in an efficient manner and in compliance with safety and fire codes
• Use Microsoft Office programs to maintain working shop lists. These include, but are not limited to, schedule, flyers, store signage, pricing sheets and pull sheets. Maintain all additional lists necessary to perform duties.
  • 6) Take pictures, process into the computer and create storyboards to market the shop.
  • 1) Update and make corrections to the volunteer manual and Standard Operating Procedure manual under the direction of the Leader
  • 2) Assist with clerical duties as assigned by Resale Shop Leader.
  • 3) Maintain current lists of customers and volunteers. These include, but are not limited to, birthday club, customer and volunteer email lists.
  • 4) Work with Public Affairs and Marketing to promote the shop with media marketing. Ensure sales and event signs are posted.
  • 5)Create email blasts to customers and volunteers using Constant Contact. Promote the shop in the Chamber activities calendar.
• Accountable for all cash register and credit card machine transactions. Stay on track with the marketing and sales goals and objectives which are established annually.
  • 1) Responsible for counting down and balancing the register and credit card transactions.
  • 2) Responsible for keeping coinage and currency on hand.
• Demonstrate a commitment to AH Behaviors to satisfy customer’s needs and to exceed customers’ expectations.
  • 1) Maintain good relationships with customers, patients and volunteers. Handle all complaints and incidents as they occur. Document as appropriate.
  • 2) Support Supervisor in maintaining a high level of customer service and professionalism at all times
  • 3) Fill in at register whenever staffing is short. Help at register to speed up service and assure customer satisfaction. Follow the AH Behaviors when dealing with customer complaints and always use Service Recovery appropriately.
• Other Responsibilities
  • 1)Collaborate with the Resale Shop Leader and hospital teammates/departments to maintain adequate building maintenance. This includes, but not limited to, roof, gutters, three furnaces, annual septic and sump pump maintenance, housekeeping, interior and exterior maintenance, pest control and monitoring the parking lot for safety.
  • 2) Order supplies for shop and office. Other duties as assigned.
  • 3) Assure shelving and display pieces are properly maintained.
  • 4) Maintain a safe working environment with attention to health and safety issues for volunteers and customers.

Education/Experience Required:

• High school diploma 3 years clerical/ administrative assistant experience Resale and/or volunteer supervisory experience preferred

Knowledge, Skills & Abilities Required:

• Proficient in Word. Knowledgeable in Excel understanding of Constant Contact. Experience with cash register and credit card transactions
• None

Physical Requirements and Working Conditions:

• On call as required for store coverage
• Occasional travel
• Ability to lift 30 pounds
• Stairs, multiple times per day

This job description indicates the general nature and level of work expected of the incumbent. It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent. Incumbent may be required to perform other related duties.

Our Commitment to You:

Advocate Health offers a comprehensive suite of Total Rewards: benefits and well-being programs, competitive compensation, generous retirement offerings, programs that invest in your career development and so much more – so you can live fully at and away from work, including:

Compensation

• Base compensation listed within the listed pay range based on factors such as qualifications, skills, relevant experience, and/or training

• Premium pay such as shift, on call, and more based on a teammate's job

• Incentive pay for select positions

• Opportunity for annual increases based on performance

Benefits and more

• Paid Time Off programs

• Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability

• Flexible Spending Accounts for eligible health care and dependent care expenses

• Family benefits such as adoption assistance and paid parental leave

• Defined contribution retirement plans with employer match and other financial wellness programs

• Educational Assistance Program

Note: Eligibility for programs listed above may depend on your FTE or status (e.g., full-time, part-time, per diem, temporary, etc.); please ask a Recruiter for more information during an interview.

About Advocate Health

Advocate Health is the third-largest nonprofit, integrated health system in the United States, created from the combination of Advocate Aurora Health and Atrium Health. Providing care under the names Advocate Health Care in Illinois; Atrium Health in the Carolinas, Georgia and Alabama; and Aurora Health Care in Wisconsin, Advocate Health is a national leader in clinical innovation, health outcomes, consumer experience and value-based care. Headquartered in Charlotte, North Carolina, Advocate Health services nearly 6 million patients and is engaged in hundreds of clinical trials and research studies, with Wake Forest University School of Medicine serving as the academic core of the enterprise. It is nationally recognized for its expertise in cardiology, neurosciences, oncology, pediatrics and rehabilitation, as well as organ transplants, burn treatments and specialized musculoskeletal programs. Advocate Health employs 155,000 teammates across 69 hospitals and over 1,000 care locations, and offers one of the nation’s largest graduate medical education programs with over 2,000 residents and fellows across more than 200 programs. Committed to providing equitable care for all, Advocate Health provides more than $6 billion in annual community benefits.