Revenue Cycle Systems Manager

SCP Health Opportunity

At SCP Health, what you do matters. As part of the SCP Health team, you have an opportunity to make a difference. At our core, we work to bring hospitals and healers together in the pursuit of clinical effectiveness. With a portfolio of over 8 million patients, 7500 providers, 30 states, and 400 healthcare facilities, SCP Health is a leader in clinical practice management spanning the entire continuum of care, including emergency medicine, hospital medicine, wellness, telemedicine, intensive care, and ambulatory care.

Why you will love working here:

• Strong track record of providing excellent work/life balance.
• Comprehensive benefits package and competitive compensation.
• Commitment to fostering an inclusive culture of belonging and empowerment through our core values - collaboration, courage, agility, and respect.

Primary Duties And Responsibilities

• Operational Leadership & System Stability
• Own daily operational health and availability of RCS billing & coding systems (including athenaIDX & Athena EDI), automation, interfaces, and batch processes.
• Serve as primary escalation point for system incidents, performance degradation, and recurring operational issues.
• Lead coordination of incident response, root-cause analysis, and corrective action plans.
• Oversee daily, month-end, quarter-end, and year-end system readiness and monitoring.
• Team Leadership & Workforce Management
• Manage, coach, and develop RCS Systems Analysts and assigned resources.
• Define operating procedures, coverage models, and escalation paths.
• Manage workload prioritization, on-call support, cross-training, and continuity planning.
• Perform administrative duties including payroll, time-off approvals, performance management, and goal setting.
• Change, Risk & Governance
• Enforce change management standards, approvals, and documentation for Tier 2 and Tier 3 system changes.
• Ensure audit-ready system operations supporting SOX, SOC, HIPAA, and security access requirements.
• Maintain operational controls, access reviews, disaster recovery documentation, and policy adherence.
• Partner with leadership on risk identification, mitigation strategies, and executive reporting.
• Automation, Interfaces & Batch Operations
• Oversee batch workflows including night jobs, TES evaluations, extracts, interfaces, ETM automation, scripts, and error traps.
• Ensure proactive monitoring, alerting, and resolution of automation failures.
• Drive automation strategy focuses on efficiency, scalability, control, and cost reduction.
• Business Partnership & Communication
• Translate technical issues into clear, actionable business impacts for non-technical stakeholders.
• Provide operational status reporting, trending, and executive summaries.
• Support UAT, implementations, and revenue cycle initiatives requiring system engagement.
• Platform & Vendor Management
• Act as an operational liaison with AthenaIDX, Athena EDI, Athena hosting partners, KAV Consulting and internal IT teams.
• Manage vendor cases, SLAs, incident trends, and service improvements.
• Coordinate testing, validation, and readiness for system upgrades, patches, and enhancements

Knowledge, Skills, And Abilities

• Strong operational decision-making and incident management skills.
• Experience managing audit controls, access governance, and compliance documentation.
• Proven ability to lead Revenue Cycle or System Application operations in a regulated healthcare revenue cycle environment.
• Deep understanding of medical billing, coding, reimbursement logic, and compliance impacts.
• Ability to balance operational workload, projects, and strategic initiatives
• Working knowledge of scripting tools including Cache, SQL, ETM Agent, Visual Basic, PowerShell, WINSCP, FTP, Windows Task Scheduler, and terminal scripting.
• Working knowledge of interface technologies (HCO, SUI, APIs) and monitoring practices.
• Strong written and verbal communication skills with the ability to present to executives and technical teams

Education (Required and/or Preferred):

• High School Diploma (Required)
• Bachelor/Master degree (Preferred)

Field Of Study:

• Not Applicable

Work Experience/Qualifications:

• 8+ years of experience in Revenue Cycle or Healthcare Systems operations.
• 3+ years of leadership, operational management, or project management experience.
• 2+ years of healthcare application support (athenaIDX) or comparable healthcare billing system experience.
• Experience with ServiceNow or comparable ITSM platforms (preferred).

Certificates And Licenses:

• athenaIDX Applications course modules Applicable (preferred but not required)

Work Environment And Physical Demands:

• Professional setting
• Continuous sitting
• Continuous oral & written communication and listening skills
• Continuous computer use
• Job requires a high level of mental awareness

Primary Location:

• Dallas, TX - SCP Office

Secondary Locations:

• Lafayette, LA
• Atlanta, GA
• Remote

Pay Range: 72,738.00 - 107,672.00 USD annually

This range represents the anticipated base salary for this role. Actual compensation will be determined based on experience, qualifications, and internal equity considerations.

We offer a comprehensive benefits package designed to support your health, financial well-being, and work-life balance, including medical dental, vision insurance, a 401(k) plan with a company match, paid time off and holidays, professional development support, and employee wellness resources.