Patient Financial Services Representative

Conduct pre-registration and registration processes Verify patient eligibility and insurance benefits Obtain authorizations and submit service notifications Verify patient demographics and accurately enter information into the A/D/T system Collect patient responsibility payments and meet collection targets Document registration information to maximize reimbursement and minimize denials and penalties Provide financial counseling to patients and families when appropriate Explain financial policies and available resources Assist patients with Medicaid and financial assistance applications Liaise with patients, billing departments, vendors, physician offices, and payors Resolve outstanding issues and patient concerns Communicate with physicians, clinical and hospital staff, nursing, and Health Information Management Services Complete daily assignments and work lists Maintain electronic productivity logs and accurately input information Identify process-improvement opportunities and support teamwork Perform additional patient and financial services tasks, including transporting patients, precepting new hires, recapping or posting daily deposits, and other team assignments Work independently under regular supervision in a fast-paced, high-volume, multitasking environment Prioritize work to ensure patient-care needs are handled appropriately and timely Requirements High school diploma/GED or equivalent working knowledge One or more years of experience in patient financial services, financial services, collecting services, or insurance industry processes Ability to manage multiple tasks simultaneously with minimal supervision Ability to work independently Strong interpersonal, oral, and written communication skills Strong knowledge of common office software, word processing, spreadsheet, and database software Ability to consistently meet monthly individual accuracy goals Ability to consistently meet monthly individual collection targets Ability to consistently meet monthly individual productivity goals Ability to retain large amounts of changing payor information Ability to make independent decisions and exercise sound judgment Work experience with the company's systems and processes preferred Previous cash collections experience preferred Additional related education and/or experience preferred Completion of post-offer Occupational Health physical assessment, drug screen, and background check required Minimum commitment of two shifts per month for Registry/Per Diem positions Core Competencies Demonstrates expertise in patient financial services, including verifying patient eligibility, managing collections, and providing financial counseling. Proficient in maintaining accurate records and improving processes while ensuring compliance with financial policies. Highest-signal resume keywords Patient Financial Services Experience Insurance Verification Cash Collections Strong Communication Skills Office Software Proficiency ATS Optimization Keywords Hard Skills Patient Registration Eligibility Verification Authorization Submission Data Entry Financial Counseling Process Improvement Multitasking Accuracy Goals Collection Targets Productivity Goals Soft Skills Interpersonal Skills Oral Communication Written Communication Independent Decision-Making Sound Judgment Industry Keywords Patient Care Financial Assistance Medicaid Applications Billing Departments Health Information Management Tools & Technologies A/D/T System Office Software Word Processing Software Spreadsheet Software Database Software #J-18808-Ljbffr Jobtailor