Collections Clerk

Job Description

Job Description

We are looking for ​a Collections Clerk to join our team! You will be responsible for securing billing payments from your customers.

Responsibilities:

• Find and inform customers about unpaid accounts
• Receive and post payment to customer's account
• Advise and follow-up with customers on unpaid accounts
• Initiate repossession proceedings or disconnect service
• Keep records and status of customer's account

• High school diploma or equivalent.

• 2 years of experience in collections, billing, or accounts receivable (preferably in a service-based or waste management industry).

• Strong communication, negotiation, and problem-solving skills.

• Proficiency with Microsoft Office (Excel, Outlook) and accounting or billing software.

• Ability to manage time effectively and handle high call volumes.

Qualifications:

• Previous experience in billing, customer service, or other related fields
• Ability to build rapport with clients
• Excellent written and verbal communication skills
• Ability to prioritize and multitask

  ​​ Key Responsibilities

• Contact customers via phone, email, and mail regarding past-due invoices.

• Negotiate and establish payment arrangements while maintaining a positive customer experience.

• Document all collection activities and communications accurately in the system.

• Collaborate with the billing and customer service teams to resolve billing discrepancies.

• Escalate delinquent accounts to management when necessary for further action.

• Monitor account status and generate aging reports as needed.

• Ensure compliance with company policies..

Texas based company full of great people and opportunities.

Company Description

Texas based company full of great people and opportunities.