Lifetime Home Support Manager

Job Description

Position Overview

We are looking for a highly organized, service-minded professional who thrives on creating exceptional client experiences while also supporting smooth real estate operations. As the Lifetime Home Support Manager, you will be the face of our company—the first point of contact for clients, vendors, and guests—and a key operational partner supporting our Lifetime Home Support™ VIP Club and active transactions.

This role is perfect for someone who loves systems, enjoys helping people, and gets satisfaction from keeping both people and processes operating at a high standard. The ideal candidate is detail-focused, proactive, and eager to grow into a supportive leadership role within our team.

Who We Are

We are a dedicated group of real estate professionals who find joy in excellence and a job well done. We see opportunity everywhere and pride ourselves on delivering a high level of expertise to our clients. We strive to be one of the top-performing real estate teams in the region by pushing innovation, raising industry standards, and operating with professionalism at the highest level.

What Drives Us

Our mission is to elevate the real estate experience through world-class professionalism and care. We serve our clients not just during their transaction, but for the lifetime of their homeownership journey.

Our internal culture emphasizes:

Autonomy
We combine strong training and documented systems with the freedom to take ownership and solve problems without micromanagement.

Mastery
We believe in ongoing growth—from understanding to competency to mastery—and find fulfillment in constant improvement.

Purpose
Even the small tasks matter. Everything we do contributes to delivering exceptional service and supporting our clients through some of the most meaningful financial decisions of their lives.

Position Details: Lifetime Home Support Manager

This role includes three primary areas of responsibility:

1. Front Desk & Client Care

You will be the Director of First Impressions—providing warm, professional customer service and ensuring all front-desk operations run smoothly.

2. VIP Club Management

You will oversee all processes related to our Lifetime Home Support™ VIP Club, including item scheduling, checkout, inventory, and client communication.

3. Transaction Oversight & File Management

You will oversee the administrative flow of active real estate transactions, ensuring accuracy, organization, and standards are maintained from contract to close.

You will wear several hats: Customer Service Representative, Organization Specialist, Transaction Oversight Coordinator and trusted resource to agents and clients.

Key Responsibilities

Front Desk / Client Care

• Warmly greet and assist clients and guests, in person and by phone

• Answer, direct, and follow up on incoming calls

• Proofread marketing materials and internal documents for accuracy

• Maintain updated client databases, production data, and inventory lists

VIP Club Management

• Manage all VIP Club item reservations, pick-ups, and returns

• Track and update inventory to ensure items are maintained and available

• Provide a seamless and personable experience for clients using the VIP Club

• Maintain organized systems for scheduling, communication, and record-keeping

Transaction Oversight & File Management

• Oversee active transactions to ensure established workflows are being followed

• Conduct file audits to ensure documentation is complete, organized, and compliant

• Print and assemble closing folders and ensure final documents are properly prepared

• Serve as the in-office point of accountability for transaction standards

What We’re Looking For

We want someone who demonstrates a strong track record of reliability and excellence. You should possess:

Exceptional Attention to Detail
Ability to quickly identify missing information, errors, or inconsistencies.

Strong Communication Skills
Friendly, clear, professional written and verbal communication.

High-Level Organization
Ability to manage multiple systems, deadlines, and responsibilities simultaneously.

Big-Picture Awareness with a “Jump In Anywhere” Attitude
You don’t avoid routine or tedious tasks—you understand they support the greater mission.

Self-Directed Learning
You proactively improve your skills, knowledge, and workflows.

Internal Drive for Excellence
You take pride in your work and care deeply about client experience and team success.

Preferred but not required:
Experience in real estate, transaction coordination, customer service, or related industries (mortgage, title, insurance, financial services).

We value long-term team members who want a career home—not those seeking a temporary stepping stone.

How to Apply

This position is available now, and we welcome applicants who can begin immediately.

If you believe you are the right fit, please submit:

1. Your resume

2. A cover letter that clearly explains:

   • Your availability to start

   • Your pay history

   • Why you left or are considering leaving your current role

   • Why YOU are the best candidate for this position

Be specific—your communication skills and attention to detail start here. Show us professionalism, tech competence, and your ability to follow instructions through the clarity and quality of your application.