Customer Service Assistant

Customer Service Assistant

The primary purpose of the Customer Service Assistant classification is to assist residents with routine inquiries regarding social service and public assistance programs and to provide general clerical support to the department.

Perform customer service functions in person, by telephone or by other methods related to general inquiries. Provide routine information regarding department programs, procedures, forms and other matters. Respond to routine questions, complaints, or requests for service. Refer questions, complaints, or requests for service to appropriate personnel. Maintain related logs and compiles reports, as needed. Process a variety of documentation associated with general inquiries per established procedures and within designated timeframes. Receive, sort, and organize documentation. Review documentation for completeness and/or accuracy. Distribute documentation between departments and internal/external individuals and agencies. Maintain related logs and compiles reports. Perform other general office and clerical activities, including but not limited to preparing, updating and maintaining files, logs, and reports. Conduct records maintenance activities in compliance with guidelines governing record retention. Draft correspondence, prepare outgoing mail, make copies, and perform data entry.

High school diploma or GED plus one (1) year of experience in customer service, clerical or office work; or any equivalent combination of training and experience.

Must meet background check requirements. Supervisory Responsibilities None required.

Join Franklin County Board of Commissioners today and receive the following benefits:

• Extensive health benefits for all full-time permanent employees.
• Life insurance coverage for all permanent employees.
• Guaranteed 10 paid holidays every year.
• A 14 percent employer contribution to your OPERS pension plan.
• Earn a potential monetary incentive during our annual wellness incentives for employees/spouses enrolled in healthcare.