Operations Manager | Westgate | Luxury Condominium

Westgate Operations Manager

We are looking for a leader at our Westgate Luxury Condominiums property right beside Bryant Denney Stadium in Tuscaloosa, AL! This position is responsible for managing the rental management function to maximize profitability and customer satisfaction through effecting yield management and timely guest request processing. This position is also responsible for managing the association property management function to maximize owner satisfaction, property maintenance and overall property appearance through effecting management and timely owner request processing. Weekends during season are required!

Essential duties include:

• Responsible for property oversight including team members, building and unit maintenance and rental/association areas.
• Instrumental in the development of the annual marketing plan by forecasting future occupancy and generation of revenues; analyzes significant variances from past projections and presents data to higher level authority; monitors labor and operating expense budgets, identifies deviations and implements corrective action.
• Coordinates the development of the annual Property Business Plan in the forecasting of all related market segments as well as the formulating of all relevant trending and competitive set statistics which justify future strategic decisions.
• Coordinates the development of the annual Property Association Business Plan, including all outside contracts and special needs and projects. This requires the input and cooperation of other staff members and the Association Board of Directors
• Provides guidance and direction as received from corporate to ensure a smooth transition to, and management of any new PMS, CRS and computer systems. Actively schedules appropriate training in conjunction with corporate directives to ensure that all team members including key front office, have adequate knowledge of the functionality of the new systems. Communicates system changes as they occur to all appropriate personnel.
• Responsible for every aspect of the Yield Management system, including the routine evaluations of unit pricing (along with the Rental Manager as appropriate) and all reports on a monthly basis.
• Manages property reservations to efficiently and accurately record bookings for individual and group clientele, and to maintain optimum levels of occupancy; ensures that entire booking network is continually updated as to guest unit availability and all changes in rates, facilities and special promotions; advises local management of pertinent changes or significant information which may present short and long term opportunities to maximize inventory and property revenues; receives and responds to guest complaints concerning property services.
• Performs other assigned duties as required.

Required skills include:

• Hospitality or Management degree preferred
• Minimum of 3 years hotel or condominium management experience, preferably Front Office or Association Management
• CAM License or the ability to obtain license
• Excellent computer knowledge to include Microsoft Office Suite and property specific systems
• Excellent organizational and leadership skills
• Excellent communication skills both written and oral
• Excellent hospitality and problem resolution skills
• Practices relating to the successful management and marketing of luxury properties
• Principles and practices of effective yield management in the industry
• Principles and practices of effective Condominium Owners Association
• Knowledge of Florida Condominium Management laws, preferred

Physical demands include:

• Ability to work at a desk/phone as needed
• Ability to stand/walk for entire shift as needed
• Must be able to assist in Housekeeping to include setting up rooms, cleaning, etc.
• Must be able to lift/move up to 50 pounds as needed.

Compensation: $49,000.00 - $55,000.00 per year