Medical Office Specialist- Bilingual Preferred

POSITION SUMMARY:
The Medical Office Specialist interacts directly with patients on the phone and face-to-face to support the front office operation.  This position is responsible for scheduling appointments, processing payments both in-person and on the phone.  Additionally, this position serves as a liaison between patient and medical support staff.  The Medical Office Specialist will possess excellent communication skills, organizational skills, computer experience, and must be a self-motivator. 

ESSENTIAL JOB FUNCTIONS:

• Answer incoming calls, answering and transferring phone calls as required.
• Schedule new and follow-up appointments.
• Greet and check in patients in a courteous and friendly manner, verify and update necessary information in the medical record.
• Collect co-pay and/or payment at time of service as required.
• Establish agreed upon payment plans that meet policy requirements.
• Maintain knowledge or experience in billing and insurance principles.
• Prepare for patient visit, checking vitals, patient histories, rooming & discharging patients as necessary.
• Assist Billing staff as requested with patient files.
• Performs other duties as assigned.

EDUCATION:

• High School Diploma or Equivalent required.

REQUIRED SKILLS:

• Basic computer and data entry skills required.
• Ability to handle cash and to count money at high volumes including mathematical computations.
• Effective oral and written communication skills.
• Able to exhibit a high leve l of confidentiality.
• Excellent organizational skills.
• Proactive and independent with the ability to take initiative.

PREFERRED SKILLS:

• Knowledge of basic medical terminology and insurance billing preferred.
• Previous experience working in a hospital, clinic or physician’s office preferred.
• Knowledge of Patient Centered Medical Home & Meaningful Use.
• Bilingual in both Spanish and English

PHYSICAL REQUIREMENTS:

• Prolonged periods of sitting may be required.
• Occasional bending, lifting, stooping, and stretching.
• Normal hearing and vision required.
• Ability to maintain eye-hand coordination and manual dexterity to operate office equipment (e.g., computer keyboard, telephone, photocopier, calculator).
• Ability to lift up to 35 pounds as needed.

LIMITATIONS AND DISCLAIMER
Good Neighbor Community Health Center and East Central District Health Department’s employees are subject to 5 USC §1502 of the Hatch Act.
The above job description is meant to describe the general nature and level of work being performed; it is not intended to be construed as an exhaustive list of all responsibilities, duties and skills required for the position.
All job requirements are subject to possible modification to reasonably accommodate
individuals with disabilities. Some requirements may exclude individuals who pose a direct threat or significant risk to the health and safety of themselves or other employees.

This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees will be required to follow any other job• related requirements and to perform other job-related duties requested by East Central District Health Department/Good Neighbor Community Health Center in compliance with Federal and State Laws.

Requirements are representative of minimum levels of knowledge, skills and/or abilities. To perform this job successfully, the employee must possess the abilities or aptitudes to perform each duty proficiently. Continued employment remains on an "at-will" basis.

FTCA liability protection for medical malpractice is afforded to covered individuals by virtue of their working relationship with GNCHC, a FTCA covered entity when they are performing covered activities.