Office Operations Assistant - Cardiovascular

Medical Support Assistant - Cardiovascular Part-time At Henry Ford Health, we're committed to advancing health and improving lives for the millions of people we serve across Michigan and around the world. As one of the nation's leading academic health systems, we provide a comprehensive continuum of care that includes primary and preventive services, specialty and complex care, virtual care, pharmacy, home health, eye care, health insurance, and more. With 12 hospitals and hundreds of ambulatory care locations, including former Ascension Southeast Michigan and Flint Region facilities, our growing network expands access to exceptional care in the communities we serve. Headquartered in Detroit, Henry Ford Health is helping shape the future of healthcare through the transformative Future of Health: Detroit initiative, a $3 billion investment that is redefining our academic healthcare campus and advancing innovation, research, education, and community impact. Our work is grounded in purpose, collaboration, and belonging. We empower team members to grow their careers, contribute innovative ideas, and make a meaningful difference every day. Whether you're caring for patients, supporting operations, conducting research, or driving new solutions, you'll be part of a team united by a shared mission: delivering exceptional care, advancing health outcomes, and building healthier communities for all. Under direct supervision of the provider and/or nursing leadership, the Medical Support Assistant performs a variety of administrative and clinical tasks to assist in the quality and compassionate care provided to patients. These duties may include but are not limited to the greeting and escorting of patients to the exam room, obtaining medical histories, the measurement and recording of vital signs, preparing patients for an examination/procedure, and assisting the provider during the examination/procedure. Primary Location Rochester MI. and Lapeer, MI. ***Must be able to help provide coverage at the Lapeer and Rochester locations as needed. *** Rochester Location 1135 W University Dr Suite 210 (MOB) Rochester, Mi 48307 Schedule 16 hours per week, Wednesday and Friday, Core position hours: 8:00am-4:30pm. *** Must be able to help provide coverage for office hours (6:30am-5:30pm Monday – Friday) as needed. ***

RESPONSIBILITIES

PRINCIPLE DUTIES AND RESPONSIBILITIES (Please Note: The following duties & responsibilities may not apply to all ambulatory areas): Patient Care: 1. Escort patient to room and prepares patient for examination, procedure, and treatment. 2. Obtain vital signs 3. Obtain and record patient history employing critical thinking skills. 4. Prepare for, set up and assist with examinations, procedures, and treatments per protocols, policies, and procedures. 5. Recognize and respond to emergencies. 6. Actively monitor & respond timely to patient requests via telephone encounter, In Basket message and/or My Chart according to identified time frames 7. Discharge patient providing after visit instructions to patient and/or caregiver as directed by the provider. Diagnostic: 1. Collect and transport specimens. 2. Perform CLIA-waived tests. 3. Perform electrocardiography, respiratory and other testing based on department needs. 4. Perform phlebotomy, including venipuncture and capillary puncture. Consultation: 1. Serve as a liaison between patients and medical staff in the event of problems or complaints. 2. Schedule, coordinate, and monitor appointments. 3. Schedule outpatient procedures. 4. Apply third party and managed care policies, procedures, and guidelines. 5. Obtain insurance pre-authorizations. 6. Enters referrals for provider sign off. Quality Assurance: 1. Participate in departmental/divisional Quality Assessment and Quality Improvement Programs. 2. Practice Standard Precautions, including hand washing and disposal of biohazardous materials. 3. Apply principles of aseptic and sterile technique. 4. Clean instruments and equipment per policies and procedures. 5. Comply with all Henry Ford Health and departmental specific safety standards. 6. Maintain compliance with regulatory standards regarding practice, environment, and documentation. Instruction: 1. Function as a health care advocate to meet individual’s needs. 2. Inform individuals of office policies and procedures. 3. Inform the patient within the scope of practice and as directed by supervising physician in health maintenance, disease prevention, and compliance with patient’s treatment plan. 4. Identify community resources for health maintenance and disease prevention to meet individual patient needs. Other: 1. Uphold goals, policies, procedures, and expectations of Henry Ford Health. 2. Support the mission, vision, and values of Henry Ford Health. 3. Performs basic clerical duties including answering the phone, maintaining records, and filing. 4. Performs basic materials management functions to include ordering and stocking of supplies. Assists with maintaining a clean and orderly environment. 5. Maintain examination/treatment rooms, including inventory of supplies and equipment. 6. Maintain core and applicable specialty competencies as defined by Henry Ford Health. 7. Other duties as assigned within scope of practice.

EDUCATION/EXPERIENCE REQUIRED:

• High school diploma or G.E.D. equivalent. • At least one (1) year of related experience preferred. • Basic computer knowledge and keyboarding skills preferred. • Ability to perform a wide variety of clinical skills as related to ambulatory patient care preferred. • Ability to problem-solve preferred. • Possess effective interpersonal and communication skills preferred.

CERTIFICATIONS/LICENSURES REQUIRED:

Current BLS-C upon hire or successful completion by end of orientation.

EDUCATION/EXPERIENCE REQUIRED:

• High school diploma or G.E.D. equivalent. • At least one (1) year of related experience preferred. • Basic computer knowledge and keyboarding skills preferred. • Ability to perform a wide variety of clinical skills as related to ambulatory patient care preferred. • Ability to problem-solve preferred. • Possess effective interpersonal and communication skills preferred.

CERTIFICATIONS/LICENSURES REQUIRED:

Current BLS-C upon hire or successful completion by end of orientation. Primary Location Rochester MI. and Lapeer, MI. ***Must be able to help provide coverage at the Lapeer and Rochester locations as needed. *** Rochester Location 1135 W University Dr Suite 210 (MOB) Rochester, Mi 48307 #J-18808-Ljbffr Henry-Ford-Health-2