Service Supervisor

Position Overview Continental Properties is looking for a motivated and empowered Service Supervisor at the Avanterra Queen Creek residential apartment community in Queen Creek, AZ. Our supervisors are instrumental in maintaining facility operations, creating new efficiencies, and developing standards that positively impact resident renewals and customer satisfaction. You will foster a collaborative work environment and encourage the maintenance team to provide great customer service. You will report to our Community Manager. Position Specifics Full-Time Pay: $30.00 - $32.00 per hour Additional earning potential through position‑specific performance incentives Essential Responsibilities Providing an Exceptional Resident Experience Take pride in the property's overall appearance by regularly walking the grounds to ensure top‑notch curb appeal, while delivering outstanding customer service with a courteous, professional approach in every interaction. A team player with a “no task is too small” mindset: willing to roll up your sleeves and do whatever it takes to keep the community looking great and residents happy, even when the work isn't glamorous. Hands‑on Work Diagnose and repair a wide range of maintenance needs including HVAC, electrical, plumbing, appliances, carpentry, flooring, and more to keep our community running smoothly and residents comfortable. Day‑to‑Day Maintenance & Community Operations Maintain the overall appearance and safety of the property by performing grounds upkeep, pressure washing, painting, trash removal, and stepping in for additional needs like unit touch‑ups and snow removal (in applicable states). Use software and mobile apps daily to manage, track, and complete work orders and keep everything running efficiently. Leading the Team & the Community Be the driving force behind a thriving community by building strong vendor partnerships, keeping budgets in check, and empowering your team with the support and training they need to succeed. Drive and participate in a sense of ownership of the physical and financial success of the community. Skills for Success Brings 2+ years of experience in a multi‑family maintenance supervisory role with strong knowledge across HVAC, plumbing, pools, carpentry, drywall, building exteriors, and appliances. EPA and CPO certifications required. Flexible and reliable with a willingness to work overtime, on‑call shifts, and non‑traditional schedules including weekends and holidays when the community needs you. Physically capable of meeting the demands of the role—bending, lifting up to 100 lbs independently (up to 250 lbs with assistance), and comfortable using technology like computers, tablets, and phones to stay connected and get the job done. Benefits Career Growth: Tools, training, and opportunities for meaningful career with long‑term growth potential. Paid professional memberships, certifications, and tuition reimbursement. Mental Health & Wellness: Comprehensive mental health support including free counseling sessions and additional wellness resources. Balance: Generous vacation time, paid holidays, and company‑paid half‑days during designated months. Community & Connection: Informal gatherings, lunches, events, volunteer opportunities, and a vibrant social culture. Culture of Belonging: Inclusion, Diversity, Equity & Allies commitment and related initiatives. On‑Site Living: Discount on on‑site apartments. Performance Incentives: Additional earning potential on new leases and renewals, quarterly and year‑end bonuses based on community performance. Industry‑Leading Benefits: Medical, Dental, Vision plans, flexible spending accounts, 401(k) with company match, life and disability insurance. Family Support: 6‑week paid parental leave, fertility resources, and up to 12‑week leave for birth mothers. Equal Opportunity Statement We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. We are proud to be an equal opportunity workplace. We comply with the Americans with Disabilities Act (ADA), all applicable state and local fair employment practices laws, and are committed to providing equal employment opportunities to qualified individuals with disabilities. All applicants are required to pass a post‑offer criminal background check prior to joining the Continental team. We are committed to fair and equitable compensation practices. The posted salary range is a good‑faith estimate of the base salary for this role at the time of posting. Final compensation is based on a variety of factors, including a candidate’s experience, skills, qualifications, and internal equity. This range does not include bonus potential or other forms of compensation and benefits. #J-18808-Ljbffr