ServiceNow Systems Engineer

Catapult Federal Services

Tampa, FL

Job Description

Position: ServiceNow Systems Engineer

Location: Tampa, FL, 33621

Clearance: Must possess an active Secret security clearance (TS/SCI eligibility preferred).

Description

Seeking a highly skilled ServiceNow Systems Engineer to support the development, testing, and production of ServiceNow environments for a large, mission-driven Information Technology Program. This position is based in Tampa, FL, and offers the opportunity to deliver enterprise-level ServiceNow solutions in support of a high-impact federal customer.

Key Duties and Responsibilities

Perform ServiceNow system maintenance, workflow development, bug fixes, enhancements, upgrades, and technical implementation.
Implement solutions in a Linux environment and manage ServiceNow integrations with external systems.
Support IT Operations Management (ITOM) and IT Asset Management (ITAM) applications, including discovery, asset management, service mapping, and event management.
Monitor and maintain system stability, analyze and address potential risks to prevent service interruptions.
Implement, optimize, and maintain relational databases such as MariaDB.
Configure and maintain ServiceNow Strategic Portfolio Management (SPM) modules, delivering expertise in Agile development, project, portfolio, demand, and resource management.
Develop dashboards, KPIs, and reports to provide visibility into IT portfolio and service performance.
Collaborate with the Continual Service Improvement (CSI) lead to evaluate new initiatives and implement advanced ITSM processes.
Apply best practices from ITIL, Agile, and PMBOK frameworks in enterprise IT service delivery.
Maintain strong customer relationships and support lifecycle management of IT hardware across the enterprise.
Provide end user support and training on ServiceNow modules and best practices.
Configure ServiceNow application fields, forms, views, notifications, roles, and access controls.
Modify and customize core applications, such as Incident, Problem, Change, Requests, and Service Catalog.
Offer consistent, regular attendance and perform related duties as assigned.

Desired Qualifications

ServiceNow ITSM Implementer certification (preferred)
Experience with JavaScript, HTML, and CSS
Knowledge of incident, problem, change, request, and knowledge management
Hands-on experience with ServiceNow scripting (HTML, CSS, Angular JS, Jelly scripts, RESTful APIs)
Skilled in best-practice engineering methods

Required Education and Certifications

Bachelor’s degree in Computer Science, Information Systems, or a related field
Minimum 5 years of relevant professional experience
3–5 years of specific experience as a ServiceNow Systems Engineer
ServiceNow Certified System Administrator and/or ServiceNow Certified System Engineer
ITIL v4 Foundation Certification
Applicable DoD 8140 or DoD 8570 certification

Security Clearance Requirement

Must possess an active Secret security clearance (TS/SCI eligibility preferred).

Travel Requirement

Up to 10% travel annually, including support for OCONUS (Outside Continental U.S.) locations as required.

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Vacancy posted 2 days ago

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