Retail Sales Associate

Job Description

Job Description

Overview

We believe  Running Changes Everything . If you believe that, too, we want to talk. With more than 280 stores and a robust e-commerce site, Fleet Feet is the largest running retailer in the country. Catering to more than runners, we pride ourselves on having an inclusive environment! We believe it’s a privilege to serve and to deliver unmatched service and support when outfitting every customer.  We like to keep things high-spirited, fast-paced and fun, wearing more than a few hats and stepping in to help out wherever it’s needed. We run together to solve problems, reach goals, encourage others and champion our brand.  We are always in pursuit of hardworking people to join our quest and bring our core values to life.

Responsibilities

The FIT Associate is the heart and sole (pun intended) of this business, this position plays a vital role in delivering an exceptional customer service experience that sets our company apart from other shopping experiences. You will be part of a dynamic group that builds and maintains meaningful relationships with customers, vendors, and making product recommendations via our FIT process, educate customers on new and existing product while maintaining a clean and organized store environment.  If this is you and you are eager to learn and ask questions, we want your application today!

Qualifications:

• Proven experience in delivering exceptional customer service in retail or similar environment.
• Strong interpersonal skills with the ability to communicate effectively and build rapport with customers.
• Excellent product knowledge, or the ability to learn, to be able to educate customers on new products.
• Detail-oriented with a focus on maintaining a clean and neat store environment.
• Creativity and innovation in generating event ideas that drive revenue and engage customers.
• Strong organizational and time management skills.
• Ability to work in a fast-paced environment and to have the ability to switch gears and/or handle multiple tasks simultaneously.

Key Responsibilities:

• Greet and assist customers in a friendly and professional manner, ensuring a positive shopping experience.
• Actively engaging with customers, answering questions, and providing valuable product information.
• Execute the FIT process and listening attentively to identify customer needs and provide personalized product recommendations.
• Educate customers on product features, benefits, and usage to enhance their understanding and satisfaction.
• Maintain a clean and organized store environment, including shelves, displays and merchandise.
• Identify opportunities for events and promotions that will increase revenue and attract new customers.
• Assist in planning and executing events to engage and retain current customers, such as clinics, demos, or special-sales.
• Other tasks as assigned.

Qualifications

Education and Experience:

• High school diploma or equivalent required.
• Prior experience in retail sales or customer service is preferred.

Key Competencies:

• Customer focused mindset with a passion for delivering an exceptional experience.
• Strong communication and interpersonal skills.
• Product knowledge and the ability to stay up-to-date with new product releases.
• Problem solving and adaptability in addressing customer needs and inquiries.
• Organizational and time management skills to prioritize tasks and meet deadlines.

Work Conditions:

This position requires working in a retail store environment, standing for extended periods, and assisting customers throughout the day.

The work environment you will be exposed to is a family and team atmosphere. We work hard but we like to have a good time. This is a positive work environment and we want candidates who will continue to make a positive impact on our culture.

Evening, weekend, and holiday availability will be required to support events and peak shopping times.

Requirements:

• Available to work a flexible schedule, including, days, evenings, weekends, and holidays
• Experience in a customer-facing sales environment preferred
• Proactive learner and sound decision maker
• Passionate, positive, self-motivated and detail-oriented
• Accountable and adaptable
• Always does the right thing
• Collaborative and customer-centric
• Willing to go above and beyond when needed
• Communicate professionally with customers and team
• Deliver the best customer experience by outfitting each customer that walks through the door
• Support all Fleet Feet initiatives, activities, and functions

Perks:

• High energy and fun atmosphere
• Training and advancement opportunities within the Fleet Feet brand
• Community involvement and community service activities
• Training Program and Product Discounts
• Passionate team members

This location is a franchise location and is independant of Fleet Feet Inc.  You will be an employee of Railey Running Inc, as we do business as Fleet Feet.