Wellness Clerk

Wellness Clerk

The Wellness Clerk is first and foremost responsible for customer relations and satisfaction. The Wellness Clerk is also responsible for ensuring the department maintains its cleanliness, safety and appeal to customers (may also assist other departments in these areas on occasions). Duties include all product processing (i.e. pricing, purchasing, and merchandising), sanitation, safety, and stocking procedures on all products while removing expired products from displays. Most importantly, the Wellness Clerk will make all customers feel welcomed by acknowledging or greeting each customer and providing genuine, helpful, and respectful customer service and information on products.

Some functions and responsibilities include:

• Orders, receives, and merchandises products following proper guidelines for merchandising, rotation, sanitation, pricing, mechanizing, and quality standards.
• Provides accurate health and nutritional information without prescribing specific products or therapies.
• Consistently replenishes products to ensure visibility.
• Maintains a working knowledge of all wellness products as well as non-wellness items throughout the store to respond to customers to ensure they get the products they want and need.
• Adequately accepts, orders, receives, prepares, packages, labels, displays, stocks, replenishes floor stock and inventories merchandise.
• Follows department procedures for processing known loss, invoices discrepancies, special orders, and transfers.
• Maintains accurate and attractive signage within the department.
• Keeps the department orderly and clean.
• Helps customers make product selections by answering questions and providing information about all produce items.
• Ensures accurate and sanitary product processing, packaging, labeling, dating, and pricing according to department procedures.
• Creates and maintains an environment that enables customers to feel welcome, important, and appreciated by answering questions regarding products sold within the department and throughout the store by providing excellent customer service.
• Assists in inventory counts, storewide cleaning, and other projects as needed.
• Reinforces safety within the store by complying with safety procedures and identify unsafe conditions and notify store management or addressing the concern if appropriate.
• Ensures federal, state, local and La Montaita Food Cooperative regulations and standards for product safety and quality are being adhered to and met.

Attributes and qualifications include:

• High School diploma or GED.
• Customer service skills (able to complete the full customer service cycle).
• Effective communication skills
• Food safety certification. If not currently certified, able to obtain certification within 1 month.
• Knowledge of basic math (counting, addition and subtraction)
• Ability to adhere and follow safety, regulatory and wellness guidelines. Safety Conscious and adhering to required PPE (Personal Protective Equipment) is required.
• Good interpersonal and conflict resolution skills.
• Able to act with integrity, ethically, professionalism, and confidentiality.
• Dependable, reliable and self-motivated.
• Strong team player, friendly and patient.
• Professional appearance and manner.