Kids Club Manager

The Kids Club Manager is responsible for overseeing the entire Kids Club operation, under guidance of the Activities department leadership team, while working in conjunction with various departmental outlets to coordinate and execute planned activities, holiday programming, and special events. The Kids Club Assistant Manager provides a fun and safe environment for guests, members, and associate children, delivering Nemacolin standard of service.

Essential Functions:

(The following statements are intended as general illustrations of the work in this job class and are not all-inclusive for this position.)

• Oversee the creation, enhancement, and implementation of Kids Club activities and special event programs using a variety of themed concepts.
• Formulate an environment, which will increase Kids Club associate morale, motivation, and promote team spirit.
• Analyze departmental budget and P&L with guidance of Activities leadership to attain department financial goals.
• Inputs and reviews department payroll, approving and denying PTO requests, and correcting/communicating any payroll issues that arise.
• Enforce all department policy and procedures.
• Attend resort leadership and internal department meetings.
• Perform daily staff Huddles conveying pertinent department specific information as well as general resort knowledge and current events.
• Responsible for department scheduling and monitoring of labor usage to maximize department financial success. Flexing staff during periods of decreased demand.
• Provide feedback, coaching, and disciplinary action for Kids Club associates with the guidance of Activities leadership.
• Prepare supervisory reports for accidents and remain updated on emergency/safety procedures.
• Assist in the recruitment and retention of all Kids Club staffing.
• Prepare and update kids club brochures.
• Coordinate training for Kids Club Department CPR and First Aid Responsible and all other applicable certifications required by the state of Pennsylvania.
• Responsible for the overall cleanliness and upkeep of Kids Club facilities to meet appropriate safety standards, reporting all issues to the appropriate departments and Activities leadership.
• Responsible for canceling or shutting down various equipment and activities/events when weather or other conditions pose a safety hazard to participants, effectively communicating alternative offerings to appropriate departments in a timely manner.
• Assist in the proposal, design, order, and distribution of marketing material for the department's activities and events.

• Responsible for the overall direction, coordination, and evaluation of the Kids Club Department. Carries out managerial responsibilities in accordance with the resort's policies, procedures, and applicable laws.
• Responsible for interviewing, hiring, and training team members; planning, assigning, and directing work; appraising performance; rewarding and disciplining team members; addressing complaints and resolving problems.
• Deliver internal and external guest service the Nemacolin way.
• Responsible for actively building and retaining parent/child relations and acts as a mentor to Kids Club associates to provide superior guest service and guidance.
• Oversee inventory and protection of department supplies, equipment, and digital assets.
• Communicate all needs of the department, placing orders within guidelines to ensure timely procurement of necessary items.
• Provides feedback for Kids Club associates and ensures accountability.
• Plans and coordinates quarterly department meetings with the guidance of Activities leadership.
• Research and follows-up on incoming issues or concerns addressed to the Kids Club staff or Activities Department. Assists in the appropriate course of action, or response.
• Ability to communicate effectively and professionally with external contacts, vendors, and all levels of associates.
• Other managerial duties as assigned.

Knowledge, Skills and Abilities Required:

• Bachelor's degree from four-year college or university; or two years of related experience working and/or training in an activities department or program of a large resort with at least one year in a supervisory capacity; or equivalent combination of education and experience. Must possess background in childcare.
• At least 2 years' experience in a manager or supervisor capacity overseeing operations similar to Nemacolin's Kids Club.
• Knowledge of and ability to operate Microsoft Office Programs - Word, Excel, PowerPoint, point of sale, etc.
• Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. Ability to apply concepts of basic algebra and geometry.
• Independently initiates, follows-up on, and complete assignments as well as special projects.
• Ability to define problems, collect data, establish facts, and draw valid conclusions.
• Knowledge of business financial fundamentals.
• Ability to perform effectively in a fast-paced environment.
• Strong organizational skills.
• Ability to effectively perform multiple tasks.
• Understanding of hospitality industry and luxury operation.
• A valid driver's license is required.
• Maintains professional certifications.
• Act 33 Clearances.

This job description cannot possibly include a complete comprehensive listing of all the activities, duties or responsibilities that may be required by the organization and/or members of management. It reflects management's assignment of essential functions, but it does not prescribe or restrict the additional tasks that may be required.

Craft a Career Defined by Excellence, Growth, and Experience

Set within Pennsylvania's Laurel Highlands, Nemacolin brings together luxury-level service, refined hospitality, and a culture where meaningful careers take shape through experience, mentorship, and opportunity. Each role contributes to extraordinary guest and member moments while building a professional journey grounded in craftsmanship, collaboration, and pride.

A dynamic rooted in accountability, respect, and innovation encourages professionals to contribute ideas, elevate standards, mentor others, and grow with intention.

Professional Development & Recognition

• Paid training and continuous learning opportunities
• Leadership development and accelerated leadership pathways
• Mentorship, coaching, and cross-functional experience
• Monthly recognition opportunities for associates, leaders, and teams

Benefits Designed for Well-Being and Lifestyle

• Competitive compensation and attractive 401(k) program
• Medical, dental, and vision coverage available
• Paid time off
• Educational and career advancement support
• Savings across resort dining, retail, spa, and activities
• Discounted associate meals, dry cleaning, and uniform services
• Exclusive access to The Rec Center, The Market, The Pub, and the Wisteria associate community

A career at Nemacolin weaves together professional and personalized development, meaningful relationships, and the opportunity to help shape unforgettable experiences for guests, members, and colleagues alike.

Bring your passion. Grow your career. Create Real Life Magic.

About Nemacolin

A private, family-owned, and woman-owned luxury resort unlike anything else in the hospitality industry, Nemacolin spans more than 2,200 breathtaking acres in Pennsylvania's Laurel Highlands. Recognized by Forbes Travel Guide, AAA, and Preferred Hotels & Resorts, this four-season destination blends refined hospitality with creativity, craftsmanship, and a spirit of adventure that defines every guest and member experience.

Distinctive accommodations, immersive experiences, and a culture grounded in artistry and service excellence come together to create a setting where guests, members, and associates find inspiration. Across the resort, Real Life Magic is brought to life through meaningful moments, genuine connection, and a shared commitment to delivering something truly exceptional.

Visit Nemacolin.com to step inside the story, explore the experiences, and discover what draws people to Nemacolin. Then, imagine how your talents, perspective, and ambition could shape what comes next.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.