Social Services Assistant - Albuquerque Opportunity Center

Social Services Assistant – Albuquerque Opportunity Center Full Time Albuquerque, NM, US Salary Range: $17.00 To $19.00 Hourly Job Title: Social Services Assistant (SSA) I Reports to: Program Manager Status: Non‑exempt Grade: A02 Position Summary: The Social Services Assistant I coordinates social service activities and directly assists Heading Home shelter residents with their day‑to‑day needs, supporting the shelter team in service coordination, transportation, new resident orientation, and maintaining a safe environment. Essential Duties & Responsibilities: Supports the shelter team in coordinating shelter services. Assists in and coordinates transportation if needed. Assists in directing new residents to their assigned spaces. Provides shelter residents with orientation of the shelter facility. Maintains good rapport with residents to facilitate a safe and comfortable environment. Maintains accurate resident counts and files documentation. Communicates directly with supervisor, security personnel, and other staff. Performs once‑a‑day daily check‑ins with residents. Monitors all spaces and conducts daily room and bed checks. Arranges room or dorm cleaning between clients and staff. Arranges linen exchange between clients and staff. Liaison for food delivery. Enforces resident policies and procedures. All other duties as assigned. Qualifications: Minimum: High School Diploma or GED. Practical experience working with people in customer service or a related field is required. A minimum of one (1) year of experience working with the unhoused population is preferred. Ability to communicate effectively orally and in writing in English. De‑escalation, trauma‑informed care, or similar training is highly desired. Must be able to maintain composure under difficult situations. Strong attention to detail. Strong organizational and multi‑tasking ability. Ability to meet deadlines and prioritize competing demands. Data entry and file management experience. Knowledge of Microsoft Word, Excel, PowerPoint, and Outlook. Maintain a clean and organized workspace. Reliable and a team player. Other Requirements: Valid Driver’s License and reliable transportation. Ability to navigate stairs, ladders, ramps, and uneven terrain. Must become CPR/First Aid trained within 90 days of hire. Other Duties of Heading Home Employees: Always represent and promote Heading Home positively and professionally. Maintain good attendance and punctuality. Attend all staff and agency meetings as required. Maintain professional boundaries with clients and staff. Read, understand, and comply with policies outlined in the Heading Home Employee Handbook. Day Shift: 8:00 a.m. to 4:00 p.m. Swing Shift: 4:00 p.m. to 12:00 a.m. Overnight Shift: 12:00 a.m. to 8:00 a.m. #J-18808-Ljbffr Heading-Home