General Manager

Get to know us: NOVO Health Services offers linen management solutions to the healthcare industry. NOVO Health keenly focuses on safety and infection control and provides its partner hospitals with a value-driven linen management control system that measures and monitors linen utilization by department to eliminate excess internal costs. NOVO's wide range of service programs offer a variety of options to provide a seamless, single source distribution system. NOVO's regional healthcare linen facilities are HLAC accredited and operate with state-of-the-art processing equipment and processes.

NOVO Health Services is a leading provider of healthcare linen solutions, delivering a fresh and innovative approach to the industry. Our focus on patient experience, infection prevention, and operational excellence enables us to improve linen quality while reducing overall program costs for our healthcare partners.

With HLAC-accredited facilities and a commitment to continuous improvement, NOVO is redefining how healthcare linen programs are managed across the country.

Position Summary

The General Manager is a key leadership role responsible for the overall performance of a NOVO facility. Reporting to the VP of Operations, this position drives operational excellence across production, safety, quality, maintenance, logistics, and financial performance.

This is a high-impact role requiring strong leadership, business acumen, and the ability to deliver results in a fast-paced, production-driven environment. The General Manager will lead teams, optimise operations, and ensure compliance with all regulatory and accreditation standards while supporting NOVO's continued growth.

Key Responsibilities

• Lead all aspects of facility operations, including production, quality, safety, maintenance, logistics, and supply chain
• Develop and execute strategic plans aligned with company objectives to drive revenue growth and cost optimization
• Manage full P&L responsibility, including budgeting, forecasting, and financial performance
• Monitor and analyse KPIs to drive data-informed decisions and improve operational outcomes
• Optimise production processes, capacity planning, and inventory management to maximise efficiency and throughput
• Build, lead, and develop high-performing teams, fostering a culture of accountability, engagement, and continuous improvement
• Oversee talent acquisition, training, and performance management initiatives
• Ensure compliance with all applicable regulations, including HIPAA, OSHA, and DOT/FMCSA requirements
• Lead audit readiness, risk management, and accreditation efforts (HLAC and related standards)
• Identify and resolve operational challenges through root cause analysis and continuous improvement methodologies
• Partner with customers and stakeholders to ensure service excellence and strong client relationships

Qualifications

• Bachelor's degree in Industrial Engineering, Business Administration, Mechanical Engineering, or related field
• 5+ years of experience in a General Manager or senior operations leadership role within a production or manufacturing environment
• Proven success in driving operational performance, financial results, and team leadership
• Strong understanding of regulatory compliance (HIPAA, OSHA, DOT/FMCSA)
• Experience in industrial laundry, manufacturing, or similar high-volume production environments preferred
• Excellent leadership, communication, and problem-solving skills
• Proficiency in Microsoft Excel and other business systems

What we can offer you as a full-time associate

• Competitive pay
• Paid Holidays
• Paid Time Off Program (PTO)
• 401(k) w/Employer Match
• Flexible Spending Account (FSA)
• Health Savings Account (HSA)
• Medical, Dental, and Vision Programs
• Basic Life/AD&D Insurance
• Long-Term Disability (LTD)

Why work for Novo Health Services?

NOVO Health Services strives to be the employer of choice in the hospital sterile and hygienically clean linen industry. To do that, we provide a safe, positive work environment where our associates experience tremendous growth and related opportunities for advancement.

All applicants will be considered for employment without attention to race, color, sex, sexual orientation, gender identity, national origin veteran, or disability status. We are proud to be the equal opportunity workplace and an affirmative action employer. Drug-Free Workplace.