Communications Center Dispatcher

Site: The General Hospital Corporation

Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.

Job Summary

40 hr days

Responsible for coordinating and dispatching security and facilities maintenance personnel to ensure the safety, security, and proper functioning of the hospital's physical infrastructure and related systems.

Qualifications

The dispatcher acts as a central point of contact for receiving and processing requests, prioritizing tasks, and efficiently dispatching personnel to address security and maintenance incidents or issues. Receive incoming calls and requests for security and facilities maintenance assistance, ensuring accurate and timely documentation of incidents, requests, and service calls.
-Serve as the primary point of contact for security and facilities maintenance personnel, coordinating their responses to incidents, emergencies, and service calls.
-Respond to emergency situations promptly, dispatching security personnel and coordinating with emergency services as necessary.
-Monitor security systems, including CCTV cameras, access control systems, and alarm systems, to identify potential security breaches or suspicious activities.
-Receive and process facilities maintenance requests, prioritizing tasks and dispatching maintenance personnel accordingly.
-Document all incidents, requests, and actions taken accurately and comprehensively in appropriate reporting systems.
-Maintain a comprehensive understanding of security and facilities maintenance resources, including staff availability, equipment, and supplies.

Education
High School Diploma or Equivalent required

Can this role accept experience in lieu of a degree?
No

Licenses and Credentials
Class D Passenger Vehicle Driver's License [State License] - Generic - HR Only required

Experience
Dispatch/Communications Experience 1-2 years preferred or Security Experience 0-1 year preferred

Knowledge, Skills and Abilities
- Knowledge of security systems, procedures, and emergency response protocols.
- Familiarity with facilities maintenance concepts and practices, including basic knowledge of building systems, equipment, and repairs.
- Excellent communication skills, both verbal and written, to effectively interact with individuals at all levels, including staff, contractors, and emergency personnel.
- Strong organizational skills and the ability to multitask, prioritize, and manage a high volume of requests and incidents.
- Ability to remain calm and composed in high-pressure situations and make quick and informed decisions.
- Attention to detail and accuracy in recording incident details, maintaining logs, and generating reports.

Additional Job Details (if applicable)

Remote Type

Onsite

Work Location

66 Blossom Street

Scheduled Weekly Hours

40

Employee Type

Regular

Work Shift

Day (United States of America)

Pay Range

$27.95 - $40.70/Hourly

Grade

6At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth. We invite you to apply, and our Talent Acquisition team will provide an overview of your potential compensation and benefits package.

EEO Statement:

1200 The General Hospital Corporation is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran’s Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at View phone number on aiapply.co.

Mass General Brigham Competency Framework

At Mass General Brigham, our competency framework defines what effective leadership “looks like” by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.