Senior Security Guard - Health (Oakland)

The Senior Security Guard also known as our Health Security Ambassador (HSA) at UCSF, plays a vital role in ensuring a safe, welcoming, and secure environment across all UCSF Medical Center facilities. As a frontline representative of the Security Services team, the HSA supports the protection of patients, staff, visitors, and physical assets through proactive patrol, access control, safety surveillance, and timely response to incidents. This position includes specific POST responsibilities, customer-focused engagement, and participation in events or special assignments that require professional security presence and public interaction. The role is also responsible for physical intervening in escalated situations and applying approved physical restraint techniques in accordance with hospital and UCPD policies and safety protocols.

Responsibilities

The Senior Security Guard also known as our Health Security Ambassador (HSA) at UCSF, plays a vital role in ensuring a safe, welcoming, and secure environment across all UCSF Medical Center facilities. As a frontline representative of the Security Services team, the HSA supports the protection of patients, staff, visitors, and physical assets through proactive patrol, access control, safety surveillance, and timely response to incidents. This position includes specific POST responsibilities, customer-focused engagement, and participation in events or special assignments that require professional security presence and public interaction. The role is also responsible for physical intervening in escalated situations and applying approved physical restraint techniques in accordance with hospital and UCPD policies and safety protocols.

Qualifications

Requirements:

• High school diploma or GED.
• Completion of UCSF provided Crisis Prevention/De-escalation training to be completed within six months of hire date.
• One or more years’ experience in customer service, OR security, OR, public safety, OR law enforcement.
• Knowledge of standard security protocols and emergency response procedures.
• Strong written and verbal communication skills.
• Ability to engage respectfully with diverse populations, including those with physical or mental health needs.
• Basic computer skills (incident reporting, email, access control systems).
• Valid California Guard Card issued by the Bureau of Security and Investigative Services (BSIS).
• Valid California Driver’s License (CDL).
• Ability to work various shifts and days of the week.

Preferences:

• Associate’s degree or some college coursework in criminal justice or related field.
• Two or more years of experience in a healthcare or institutional security environment.
• CPR/First Aid certification.