Associate, Strategic Services

The Associate, Strategic Services provides support to a portfolio of clients and within Aperio's Strategic Services team. Strategic Services is responsible for developing and implementing Aperio's core 'products' (services to nonprofit organizations), approaches (ways of delivering those services), resources (tools and templates), and standards (quality levels/controls). The Associate, Strategic Services ensures these elements are seamlessly integrated into the Client Services team's workflows, enabling high-quality deliverables and exceptional client experiences.As a vital member of the team, the Associate brings a proactive, solutions-oriented mindset, exceptional organizational skills, and a collaborative approach to enhancing operational efficiency and delivering high-quality results in alignment with Aperio's vision and mission.Client support and strategic services operations (75%)Project management & operationsDeliver high-quality, timely, and relevant support to both Client Services and the Strategic Services team, prioritizing exceptional service and innovationLead day-to-day project execution by developing agendas, capturing and synthesizing notes, tracking action steps in Asana, and ensuring follow-through across stakeholdersSupport Client Services by developing and executing actionable project plans, leveraging Aperio Resources to drive efficient, high-quality deliveryDesign, implement, and refine systems to support Strategic Services operations, including tracking deliverables across the client portfolio, managing team workflows (e.g., inboxes), and supporting reporting, planning, and internal initiatives.Manage 'up, down, and out' to coordinate the activities of diverse internal and external stakeholders, ensuring timely progress on projectsProvide direct organizational and project support to the Senior VP on special capacity-building initiatives, such as: implementing AI, client feedback surveys, product development, and development of resources for Aperio's 'resource library'Provide general operational support to management of client services, such as data collection, reporting & analysis, planning call topics/agendas, and creating resources for the teamSupport special projects, including vendor relations, communication drafting (e.g., emails, memos), and administrative tasksServe as a subject-matter expert on contents of the 'resource library', directing team members to the most relevant resources and proactively developing strategies to address challengesQueue managementOversee and manage Asana queues for client deliverables across writing, design, data & analytics, research, and DevOps supportEnsure deliverables are of high quality, aligned with client expectations, and delivered on timePrioritize, assign, and monitor deliverables across queues, to provide clear updates to stakeholders to ensure timely, high-quality completionAct as a liaison between requestors on the Client Services team and subject-matter experts working on deliverables (usually one of Aperio's Expert Network members or a team member), facilitating communication and resolving questions to ensure timely, quality deliverablesDeliver exceptional customer service to Expert Network members, ensuring they are well-supported in their partnerships with the Client Services teamData & analytics and research servicesPartner with Senior VP and subject-matter experts to develop, document, and continuously improve data & analytics and prospect research services, including automation and process enhancementsPersonally fulfill standard data screening and segmentation requests, collaborating with the Senior VP, the requesting Client Services team, and vendorsSupport Client Services team in understanding and applying insights from analyses and provide clear next steps for portfolio creation and fundraising growth strategy developmentServe as a subject-matter expert on prospect research, maintaining working knowledge of industry standards, best practices, ethics, tools, methodologies, etc.; develop resources for Aperio's 'resource library'Coordinate fulfillment of customized prospect research, including briefings, qualification snapshots, new donor lists, and tailored research projectsContribute to fulfillment of customized prospect research as neededBusiness development and other internal responsibilities (15%)Maintain a strong understanding of Aperio's vision, services, fundraising model, and client needs to provide tailored operational supportContribute to Aperio's efforts to fight racism and discrimination, especially in nonprofits, fundraising, and philanthropyApproach all interactions with clients, team members, and our community with curiosity, seizing each opportunity to learn about nonprofits, philanthropy, fundraising, and consultingEnter business development information into Aperio's CRM, including contact information, meeting notes, and next steps related to business development relationships, as directedPrepare communications, emails, letters, and memoranda, as neededSupport Client Services team with Business Development scheduling, as neededPresent/facilitate and participate in conferences, workshops, and webinars hosted by Aperio and other industry groupsCreate articles and videos that educate, equip, and inspire nonprofit leaders and fundraisersPromote and engage with Aperio content across social media channelsPerform other related duties as assignedQualifications3+ years of work experience in project management; experience in fundraising, events and/or consulting preferredDemonstrated analytical capabilities, with advanced Microsoft Excel experience preferredOperationally minded, exceptional detail orientation, and consistent follow-throughStrong relationship management, interpersonal, collaboration, and communication (written and oral) skillsAbility to work well with all levels of staff, clients, management, vendors, etcAbility to 'manage up' and ask the right questions of leadershipAdept at designing 'fool-proof' systems and processesProactive in identifying opportunities to streamline operations and improve processes through effective communication and teamworkDemonstrated ability to manage complex projects to successful outcomesSelf-starter with ability to complete tasks with minimal direction and supervisionEagerness to learn new knowledge and skillsExperience with CRMs preferredOutstanding organizational skills and abilityProficient in Microsoft Office PowerPoint, Word, and OutlookAbility to travel for assignments, as neededLocation & CompensationThis role is currently a fully remote role. East Coast or Central time zones preferred.In the future, Aperio may have an office in major cities that our team members are welcome to use. Periodic travel and in-person meeting requirements.Benefits include:Paid time off (PTO) starting at 4 weeks per year, which includes 10 days of sick time and 10 days of vacation time10-18 holidays per year, including closure over the year-end holidaysSummer Fridays observed between the Friday before Memorial Day and the Friday before Labor DayMedical, dental, and vision insurance401K with a nonelective company contribution of 3% of your compensation, regardless of whether you make employee contributionsEvergreen RecruitingAt Aperio Philanthropy, we practice evergreen recruiting, which means we accept and review applications on a rolling basis all throughout the year, even if we don't have a specific role open at the moment. This approach allows us to build relationships with talented candidates in advance, so we can move quickly when the right opportunity becomes available. Our hiring team reviews applications on a regular basis. If your skills and experience align with a current or anticipated need, someone from our team will reach out to schedule an initial conversation. While we may not have an immediate opening, we encourage you to apply if you're interested in working with us. Your application helps us keep you in mind for future roles.Aberio is pleased to offer competitive compensation and benefits, as well as accelerated career development opportunities. Base compensation for this role is $55,000 - $65,000. Bonus and promotion opportunities available.J-18808-Ljbffr Aperio Philanthropy LLC