Software Engineer II

Job Description:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.

Being a Great Place to Work and providing a culture of caring is core to how we drive Responsible Growth. We are intentional about fostering an inclusive workplace where every teammate has the opportunity to succeed, build a career and contribute to our shared success. This includes attracting and developing exceptional talent, recognizing and rewarding performance, and supporting our teammates' physical, emotional, and financial wellness through affordable, competitive and flexible benefits.

We value the unique perspectives individuals bring from all backgrounds and career paths - whether shaped by military service, community college education, or a wide range of work and life experiences. These journeys foster resilience, leadership and innovation, strengthening our workforce and positively impact the communities we serve.

Bank of America is committed to an in-office culture that supports collaboration, engagement, and career development. Our approach includes clear in-office expectations, while providing an appropriate level of flexibility based on role-specific responsibilities and business needs.

At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!

Job Description:
This job is responsible for developing and delivering complex requirements to accomplish business goals. Key responsibilities of the job include ensuring that software is developed to meet functional, non-functional and compliance requirements, coding solutions, unit testing, and ensuring the solution can be integrated successfully into the overall application/system with clear, robust, and well-tested interfaces. Job expectations include an awareness of development and testing practices in the industry.

EET EEDS Cognitive Implementation Engineer will be responsible for building business process networks using a virtual assistant technology that integrates into other systems with a focus on user experience.

The ideal candidate would be able to design and develop conversations that solve internal employee queries, these conversational experiences leverage a high degree of automation including API calls, database queries, and other integrations. Top Candidates will be able to take a bird's eye view and determine how many different complex pieces of technology can fit together to deliver excellent user


Responsibilities:

• Codes solutions and unit test to deliver a requirement/story per the defined acceptance criteria and compliance requirements
• Utilizes multiple architectural components (across data, application, business) in design and development of client requirements
• Performs Continuous Integration and Continuous Development (CI-CD) activities
• Contributes to story refinement and definition of requirements
• Participates in estimating work necessary to realize a story/requirement through the delivery lifecycle
• Contributes to existing test suites (integration, regression, performance), analyze test reports, identify any test issues/errors, and triage the underlying cause
• Performs spike/proof of concept as necessary to mitigate risk or implement new ideas
• Codes solutions and unit test to deliver a requirement/story per the defined acceptance criteria and compliance requirements
• Utilizes multiple architectural components (across data, application, business) in design and development of client requirements
• Performs Continuous Integration and Continuous Development (CI-CD) activities
• Contributes to story refinement and definition of requirements
• Participates in estimating work necessary to realize a story/requirement through the delivery lifecycle
• Contributes to existing test suites (integration, regression, performance), analyze test reports, identify any test issues/errors, and triage the underlying cause
• Performs spike/proof of concept as necessary to mitigate risk or implement new ideas

Required Qualifications:

• Experience integrating with Microsoft's CoPilot Studio
• Hands-on expertise designing and implementing AI conversational experiences via chatbots or virtual assistants, at enterprise scale.
• Good understanding of at least 1 scripting language such as JavaScript or Groovy.
• Understanding of OOP concepts and excellent coding practices e.g., scalability, documentation.
• Be able to convert a conversational flow diagram into code that delivers a chatbot experience.
• Experienced in DevOps and agile methodology.
• Experience with integration frameworks like Apache CAMEL or similar technologies such as Mulesoft.
• Understanding of various web services like REST and/or SOAP and ability to perform testing using software such as Insomnia or Postman.
• Understanding of NLP concepts, including intent recognition, entity extraction, and regex.
• Excellent written and verbal communication skills.
• Ability to work independently as well as collaborate with multiple stakeholders.
• Ability to communicate to technical and non-technical audience.
• Strong analytical and troubleshooting skills.

Desired Qualifications:

• Previous experience with Bank of America.
• Previous experience with at least one chatbot framework.
• Experience with speech-to-text and text-to-speech technologies.
• Knowledge of Machine Learning and AI concepts including LLMs.

Skills:

• Application Development
• Automation
• Collaboration
• DevOps Practices
• Solution Design
• Agile Practices
• Architecture
• Result Orientation
• Solution Delivery Process
• User Experience Design
• Analytical Thinking
• Data Management
• Risk Management
• Technical Strategy Development
• Test Engineering

Shift:
1st shift (United States of America)

Hours Per Week:
40