Card Services Specialist

Card Services Specialist I

Stock Yards Bancorp, Inc. (NASDAQ: SYBT), parent company of Stock Yards Bank & Trust Company, with offices in Louisville, Central, Eastern and Northern Kentucky, as well as the Indianapolis, Indiana and Cincinnati, Ohio metropolitan markets.

FLSA Status: Non-Exempt

Department: Card Services

Hours of Operation: 40 Hours per Week

General Job Summary: Provide clerical processing and customer service support for cards.

Organizational Duties and Responsibilities:

• Support the mission, vision and philosophy of the Bank. Complies willingly with all organizational policies and procedures.
• Support all functions that maintain compliance with regulatory agencies.

Essential Duties and Responsibilities:

• Answer incoming phone calls from internal and external clients
• Monitor email inboxes, respond to requests via Outlook and phone
• Setup new accounts, perform maintenance, produce and mail plastics - utilizing software and equipment for instant issuance of cards
• Maintain and monitor card stock
• Process credit card payments
• Balance and reconcile General Ledger accounts
• Audit fraud disputes and track Bank losses
• Research and analyze card functionality for clients – address concerns and articulate issues/solutions
• Other Functions (as needed):
• Maintain procedural updates related to Cards (as needed)
• Special projects as required

Working Conditions:

All job functions are performed daily at employee's workspace using various computer applications and printers.

Minimum Job Requirements:

Education: High School diploma or GED

Experience: 1 year of banking experience preferred

Specific Skills:

• Ability to communicate complicated ideas simply - in writing or verbally
• Proficient problem-solving skills
• Maintains appropriate risk exposure for Bank
• Working knowledge of Excel, Outlook, and Word
• Self-motivated, dependable, detail-oriented, and eagerness to learn

Specialized:

Operational knowledge of cards and software associated with production and maintenance of them

Physical Requirements:

• Primarily sedentary work performed in an office environment
• Ability to sit for extended periods of time while working at a computer
• Frequent use of hands and fingers to operate a computer, keyboard, mouse, and other office equipment
• Ability to speak clearly and hear well enough to communicate with clients, team members, and vendors via phone, video, and in person
• Visual acuity sufficient to read computer screens, printed documents, and financial data
• Occasional standing, walking, bending, or reaching
• Ability to lift and carry up to 10–15 pounds occasionally (e.g., files, office supplies)

Benefits:

• 401(K) with a company match of up to 6%
• ESOP employer match
• Medical insurance
• Dental insurance
• Vision insurance
• Cancer/Disease insurance
• Accident insurance
• Flexible Spending Accounts
• Flexible Savings Accounts
• Health Savings Accounts
• Bank paid Life/AD&D insurance
• Voluntary Life/AD&D insurance
• Bank paid Short-Term and Long-Term Disability insurance
• Employee Stock Purchase Plan
• Employee Assistance Program