Front Desk Clerk

Front Desk ClerkCavalry Court - College Station, TX 77840OverviewPosition Type Part TimeDescriptionPhysical Requirements:Standing/Walking: Constantly. Standing at the front desk and moving throughout the lobbyCrouching (Bend at knees): Occasionally. Accessing lower drawers, cabinets, or storage areasStooping (Bend at waist): Occasionally. Retrieving items, organizing materials, or assisting guestsTwisting (knees, waist, neck): Constantly. Multitasking while monitoring guest activity and retrieving luggageReaching (overhead/extension): Frequently. Accessing supplies, printers, files, or guest materialsHandling/Grasping: Constantly. Operating computers, phones, various supplies, and guest documentsPushing/Pulling: Frequently, average weight frequently 50lbsLifting/Carrying: Frequently, carrying luggage and assisting guestsWorking Environment:Interior of hotel in all areas of hotel. Exposure to hot and cold temperaturesExterior of hotel with exposure to weather conditionsDuties & FunctionsContribute positively to a collaborative team environment within the Front Office and across all departmentsAnticipate and prepare for guest needs, ensuring all requests are handled efficiently and thoughtfullyParticipate in ongoing training and development to enhance service delivery and product knowledgeAdhere to all Hotel Valencia Group (and affiliates) policies, procedures, and safety standards to support efficient operationsMaintain reliable attendance and flexibility in scheduling based on business demandsDeliver exceptional guest service by greeting and engaging guests, maintaining a visible and approachable presence at the deskProactively assist guests with questions, directions, hotel services, and local recommendationsDemonstrate ownership by resolving guests and associate concerns professionally, thoroughly, and in a timely manner, escalating when appropriateMaintain a clean, organized, and fully functional front desk environment and equipmentComplete daily shift tasks and required reports to ensure operational readiness and accuracyCoordinate guest services such as transportation, room escorts (full or partial), and special requestsCommunicate effectively with other departments to support seamless guest experiencesPerform additional duties and responsibilities as assigned by Front Office leadership or Manager on DutyCreate memorable, personalized experiences that make each guest feel recognized and valuedAnticipate guest needs before they are expressed whenever possibleAlways Uphold the company's Core Standards, ensuring service is personalized, attentive, and consistent with brand expectationsAlways maintain confidentiality of guest and hotel informationQualificationsEssential Skills and Qualifications:Excellent customer service skillsHospitality experience preferredStrong English communication and organizational skillsMust be available to work mornings, nights, weekends, and holidays The George-Cavalry Court Hotels