Systems Analyst ll

Systems Analyst II

The Systems Analyst supports Dynamics 365 is accountable for maintaining user access, roles, workflows and business unit configuration for all Dynamics 365 users. This role performs configuration changes based on business needs and prioritization, promotes approved changes from sandbox to production through Azure DevOps pipelines, keeps sandbox environments aligned with production, and delivers reporting on Dynamics data as needed.

We are looking for a Systems Analyst II who will:

• Maintain the Dynamics 365 user base, including user setup, access changes, role assignments, and business unit configuration for all Dynamics 365 users.
• Support and maintain Dynamics 365 operations during CST time zone coverage, ensuring timely response to production issues, business requests, and operational support needs.
• Perform application configuration changes based on approved business needs and prioritization, including cloud flows, JavaScript updates, table and column changes, business rules, and other declarative or low-code platform updates.
• Make production pushes using Azure DevOps pipelines from sandbox to production and support deployment validation and post-deployment checks.
• Maintain sandbox environments so they stay current with production configuration and are ready to support testing, validation, and release activities.
• Support incident resolution and enhancement requests by documenting issues, validating system behavior, coordinating with technical resources, and implementing or assisting with approved fixes.
• Report on Dynamics data as needed, including common reporting areas such as users, contracts, leads, and opportunities.
• Partner with business users and technical teams to understand current-state processes, assess impacts, and implement practical system changes that align with business objectives.
• Create and maintain system documentation, configuration documentation, training materials, and quick reference guides as needed.
• Facilitate and support testing activities for changes delivered to the platform, including unit testing, validation, and business acceptance support.
• Stay current on Dynamics 365 platform capabilities and recommend improvements that strengthen process efficiency, reporting, supportability, and platform maturity.

Is this opportunity right for you? We are looking for candidates who have:

• Associate's or Bachelor's degree in computer science, information systems, business, or a related field, or equivalent experience.
• 3+ years of experience supporting business applications such as Dynamics 365, Salesforce, or similar enterprise platforms.
• Experience with application configuration, security administration, reporting, and business process support in a low-code or CRM platform.
• Ability to partner with business users to understand current-state and future-state process needs and translate them into practical system changes.
• Ability to work with development and technical resources to understand system design, troubleshoot issues, and support deployment activities.
• Strong analytical, troubleshooting, organization, and customer service skills
• Dynamics 365 administration and configuration experience
• Contract Lifecycle Management (CLM) experience is a plus
• Experience with Power Automate, reporting tools, and Azure DevOps

CSGer Perks & Benefits

• Work from Home, in-office, or hybrid
• Employee Belonging Groups
• Healthcare: Dental, Medical
• Paid Vacation, Volunteer, and Holiday Time Off
• And so much more!

Location(s):

Colombia Remote

Accommodation:

If you would like to be considered for employment opportunities with CSG and need special assistance due to a disability or accommodation for a disability throughout any aspect of the application process, please call us at View phone number on click.appcast.io or email us at View email address on click.appcast.io. CSG provides accommodations for persons with disabilities in employment, including during the hiring process and any interview and/or testing processes.

Our Guiding Principles:

Impact: Always help and empower others, whether they're colleagues or customers. When our employees set their minds to something, great things happen.

Integrity: Do what's right for our customers and our people while being authentic. We treat everyone with trust and respect—that's just who we are.

Inspiration: Be bold in the way you think and passionate about the work you do. Test out innovative ideas without the fear of failure.

Our Story:

CSG empowers companies to build unforgettable experiences, making it easier for people and businesses to connect with, use and pay for the services they value most. For over 40 years, CSG's technologies and people have helped some of the world's most recognizable brands solve their toughest business challenges and evolve to meet the demands of today's digital economy.

By channeling the power of all, we make ordinary customer and employee experiences extraordinary. Our people [CSGers] are fearlessly committed and connected, high on integrity and low on ego, making us the easiest company to do business with and the best place to work. We power a culture of integrity, innovation, and impact across our locations, representing the most authentic version of ourselves to build a better future together. That's just who we are. Learn more about CSG Inclusion & Impact here.