Field PLM Principal Architect

Field PLM Principal ArchitectThis role has been designated as ‘Remote/Teleworker’, which means you will primarily work from home. Who We Are: Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work. We help companies connect, protect, analyze, and act on their data and applications wherever they live, from edge to cloud, so they can turn insights into outcomes at the speed required to thrive in today’s complex world. We have the flexibility to manage our work and personal needs. The Principal Architect – HPE Campus & Branch is a senior technical member of the Field PLM organization responsible for providing expert architecture and technical leadership for HPE’s strategic Campus & Branch opportunities and customers. This role partners with Field PLMs, HPE Territory Managers, Systems Engineers, Product Management, Engineering and Support to win complex opportunities, develop and validate architectures, remove technical barriers, and help protect the install base of customers. The Principal Architect is expected to operate as one of the organization’s highest levels of technical expertise for the HPE Mist Campus & Branch portfolio while helping to scale capabilities of the broader field organization. Engage early with Field PLM and account teams on strategic and technically complex opportunities.

• Help with technical discovery, drive architecture discussions, whiteboarding sessions and solution design.
• Collaborate with Field PLM and HPE account teams to develop the technical win strategy.
• Lead or guide complex proofs of concept, migration planning and architecture validation.
• Identify technical risks, dependencies, product gaps and customer objections early in the sales cycle.
• Support competitive positioning and displacement strategies where architecture is a key differentiator.
• Drive customer architecture acceptance and confidence in HPE Mist solutions.
• Own Complex Architectures
• Evaluate end-to-end designs for scale, resiliency, operational simplicity, security, migration feasibility and customer outcomes.
• Serve as a senior technical authority for architecture decisions and complex design tradeoffs.
• Strategic Customer Satisfaction
• Engage on critical customer satisfaction and escalations ensuring customer success.
• Determine whether issues are driven by product, configuration, architecture, operations or a combination of factors.
• Perform architecture reviews and evaluate telemetry data, evidence and systemic risks.
• Coordinate technical workstreams with Field PLM, Account SE, Support/TAC, Product Management and Engineering.
• Validate remediation plans and help communicate technical findings and recovery actions to customer technical leadership.
• Identify lessons learned and systemic improvements beyond the immediate incident.

Field Scale & Technical Leadership Mentor Field PLMs and Systems Engineers on advanced Campus & Branch architectures. Develop reusable reference architectures, validated designs, best practices, configurations, technical decision guidance and enablement.

• Deliver advanced training, architecture office hours and technical knowledge transfer.
• Translate field experience into actionable product feedback for Product Management and Engineering.
• Help translate product direction, architecture changes and engineering guidance back to the field.

The Principal Architect is expected to engage when technical complexity or business/customer impact warrants expertise. Strategic new logos and major competitive takeouts.

• Large-scale, multi-campus or multi-domain architectures.
• Complex migrations, POCs and architecture validation.
• Critical customer satisfaction issues and escalations.
• Opportunities or customer situations requiring Product Management or Engineering involvement.

Extensive enterprise networking architecture and pre-sales experience with demonstrated success in complex customer environments.

• Expert-level knowledge of campus wired and wireless networking, switching and routings architectures, and enterprise network design.
• Deep understanding of EVPN/VXLAN and modern campus fabric architectures.
• Strong knowledge of identity/NAC, segmentation, branch/WAN and AI-driven network operations.
• Demonstrated ability to lead complex technical discovery, architecture workshops, POCs and customer-facing design reviews.
• Ability to communicate credibly with senior network architects, technical executives, Product Management and Engineering.
• Strong troubleshooting and critical thinking skills across product, configuration, architecture and operations.
• Ability to influence without direct authority and work effectively across sales, field, support, product and engineering organizations.
• Willingness to travel as required to support strategic opportunities and customers.
• Relevant advanced networking, wireless or security certifications.

Business impact: strategic wins, new logos, competitive takeouts, install base expansions/refresh and revenue influenced.

• Architecture impact: accepted designs, technical objections removed and successful complex POCs/migrations.
• Customer Success: improved strategic customer health, critical issues resolved and retention risk mitigated.
• Field PLMs/SEs mentored, advanced enablement delivered and reusable architecture content created.
• Product impact: meaningful product gaps identified and actionable field feedback driven with Product Management and Engineering.

HPE is committed to creating an inclusive and accessible workplace and encourages applications from all qualified individuals, including those with disabilities. If you believe you require accommodation during any stage of the application or interview process, please submit your request by completing our secure form linked here. Note: This option is reserved for applicants needing assistance/reasonable accommodation related to a disability. We strive to provide our team members and their loved ones with a comprehensive suite of benefits that supports their physical, financial and emotional wellbeing. Personal & Professional Development We have specific programs catered to helping you reach any career goals you have — whether you want to become a knowledge expert in your field or apply your skills to another division. Unconditional Inclusion We have the flexibility to manage our work and personal needs. Actual offer may vary from this range based upon geographic location, work experience, education/training, and/or skill level. – This range reflects the minimum to maximum combined base and target-level sales compensation that would be paid if the hire performs at 100% of their sales plan. Of that on-target pay amount, the mix of base salary and target-level sales compensation is 75%/25%." HPE is an Equal Employment Opportunity/ Veterans/Disabled/LGBT employer. Our goal is to be one global team that is representative of our customers, in an inclusive environment where we can continue to innovate and grow together. Hewlett Packard Enterprise is EEO Protected Veteran/ Individual with Disabilities. Recruitment Fraud Alert These scams may occur through false websites, emails, social media, or chat-based applications and often aim to obtain personal information or money. We also never request personal information such as back account details, Social Security numbers, or national IDs via social media or chat applications. All legitimate job opportunities will come through official company channels, and candidates are responsible for verifying the credentials of any third party claiming to represent the company. Any reliance on fraudulent communication is at the individual’s own risk, and HPE disclaims legal liability for any resulting damages. If you suspect recruitment fraud, do not share personal information or make any payments and report the incident to your local authorities immediately.