Human Services Program Manager

Job Title

Examples of Duties

Under direction, develops, administers and convenes a collaborative initiative connecting public, private, and non-profit partners to enhance sustainable, equitable food access for high-risk communities through education and resource development.

Examples of Essential Duties

• Provides programmatic support for the implementation of Baltimore County Food Security Council initiatives, policies and procedures with goal of enhancing food security across Baltimore County.
• Conducts short-and long-range planning, monitors and evaluates overall program effectiveness and recommends modifications as necessary.
• Coordinates the program with other County, State, and community resources and programs.
• Prepares grant proposals and other reports pertaining to the program.
• Seeks appropriate grant opportunities.
• Prepares and monitors the budget and tracks performance measures for the program.
• Prepares or reviews legislation pertaining to the program.
• Develops and maintains management information systems.
• Serves as the first point of contact for the Council and represents the Council at all meetings, conferences and community engagement events.
• Represents and provides reports on behalf of the Food Security Subcommittee under the Local Health Improvement Coalition (LHIC), and develops actionable items for the LHIC Action Plan.
• Develops public and in-service educational sessions and strengthens community partnerships thought outreach, engagement and event participation.
• Selects and evaluates subordinate employees and/or service providers within the program.
• Provides technical or program supervision to subordinate supervisors, case managers, and/or service providers.
• Provides administrative supervision to professional clinicians and clerical staff.
• Oversees the daily operation of the program
• Provides program and case consultation to other community agencies or organizations.
• Handles difficult or unusual cases including formal case reviews.
• Resolves complaints.

Examples of Other Duties

• Prepares reports for public distribution.
• Reviews and approves minutes.

Required Qualifications

Graduation from an accredited college or university with a bachelor's degree in public health, health education or social science plus at least four years' experience providing human services, convening, coordinating, planning and implementing large multi-agency workgroups, coalitions and/or councils (Additional experience in providing human services may be substituted on a year-for-year basis up to a maximum of two years for the required education. Experience in the supervision and management of a human services program that includes the tracking of data and outcomes, including focus groups, surveys and reporting results may be substituted on a year-for-year basis up to a maximum of four years for the required education.)

Knowledge, Skills, and Abilities (Entry Level):

• Thorough knowledge of the theory and practices of provision of human services in the appropriate specialty of food security and/or social determinants of health, including knowledge of group dynamics, convening and managing interagency groups and ability to collect, organize and analyze data into reportable outcomes. Knowledge of budget and personnel management principles and practices. Knowledge of the Open Meetings Act.
• Verbal and written skill necessary to present presentations and conduct public speaking engagements, draft grant proposals, complex reports, and legislation. Good interpersonal skills including utilization of social media platforms. Skill in development and implementation of policies and procedures. Skill in planning, coordinating and facilitating interagency groups. Skill in analytic and problem-solving. Skill in planning, facilitating and managing large interagency groups. Skill in interpreting rules, regulations, guidelines, policies, and procedures. Skill in preparing and monitoring a program budget.
• Ability to identify community needs and to design and implement initiatives to meet these needs. Ability to monitor program service delivery and to evaluate and modify same. Ability to develop and modify program policies and procedures. Ability to coordinate a program's activities with other agencies and programs. Ability to locate and develop community resources. Ability to plan and conduct educational programs for staff pr other groups. Ability to conduct community engagement and outreach education. Ability to read and understand professional journals and other publications.

Knowledge, Skills, and Abilities (Full Performance):

• Thorough knowledge and understanding of applicable Federal, State, and local regulations, procedures, and guidelines including those directly related to food security through equitable access, especially within disparate populations and food resource development and education related to social determinants of health that impact equitable access to food. Thorough knowledge of County and departmental rules, regulations, policies, and procedures pertaining to personnel and budget matters. Thorough knowledge of local human services resources and the role of the program within the human services structure.
• Skill in identifying community needs and in designing and implementing programs and policies which meet these needs. Skill in monitoring program service delivery and in evaluating and modifying same. Skill in developing and modifying program policies and procedures. Skill in coordinating a program's activities with other agencies and programs. Skill in locating and developing community resources.

Proof of Licenses, Certifications and Education Applicants are required to submit proof of licenses, certifications and education beyond high school to meet the required and preferred qualifications of the position. Diplomas or transcripts must show the applicant's major field of study. Copies and unofficial transcripts are acceptable. Failure to submit proof of Licenses, Certifications and Education may result in your application not being considered. Proof of Degree Equivalency Applicants who have obtained a degree from outside the United States of America are required to submit degree equivalence documentation from World Education Services, Inc. (

Mail or deliver documents to: ATTN: Human Services Program Manager Office of Human Resources Baltimore County Government 308 Allegheny Ave. Towson, MD 21204 Examination Procedure Applicants will be qualified based on an evaluation of their training and experience, as stated on their application, which includes answers to the supplemental questions. Applicants must state the dates and duties of past and present experience clearly and completely for evaluation purposes.

Conditions of Employment

Some positions may require satisfactory completion of County sponsored CPR and First Aid training. These positions must maintain certification throughout employment. Physical and Environmental Conditions These positions are essentially sedentary with some walking, standing, or other restricted physical activities. Some positions may require traveling between work sites. Medical Examination and Employment Background Investigation Applicants selected for an appointment to a position in Baltimore County must successfully complete a physical examination and drug screen and an employment background investigation, including, but not limited to a criminal background, education, and fingerprint check.

Employment Benefits for Full-Time, Merit or Classified Employees Baltimore County General Government offers the following benefits to full-time,merit or classified employees. Some benefits vary for sworn employees of the Police and Fire Departments. New employees are eligible for benefits upon hire, unless noted otherwise.

Equal Opportunity Employer Baltimore County is an equal opportunity employer and encourages minority, female and disabled applicants. Smoke free workplace All Baltimore County offices are smoke free. Drug free workplace Baltimore County provides a drug free workplace. Prospective employees are required to submit to urinalysis drug testing as part of the pre-employment physical examination.

Salary Annual Salary review - Step increases may be granted on anniversary date based on satisfactory job performance General Increases - Cost of living increases and adjustments may be granted as legislated. Longevity Increases - In accordance with the specific pay schedule, a full-time merit or classified employee may receive a longevity increase, equivalent to one step, upon completion of a certain number of years of classified service with the County.

Employee Assistance Program Our Employee Assistance Program provides confidential and professional assessment and referral assistance for employees and eligible dependents in the household who are experiencing personal problems that may be affecting work performance, job satisfaction, or overall quality of life.

Health Insurance Health Insurance benefits elected become effective the first day of the month following the date of hire if the employee has completed online enrollment prior to that date. New employees must enroll within thirty (30) calendar days of hire. Plans offered include: Medical, Prescription, Dental and Vision insurance.

Flexible Spending Accounts Opportunity to set aside pre-tax dollars, through payroll deduction, for eligible unreimbursed medical care expenses and/or dependent care costs.

Life Insurance Employees may elect basic term life insurance for themselves equal to one time the employee's annual salary, rounded to the next higher $1,000. Employees contribute a portion of the premium through monthly payroll deductions. The County also offers an Additional/Employee paid Life Insurance plan with coverage up to $100,000.

Retirement Employees are required to participate in the Baltimore County Employees' Retirement System (ERS), with very limited exceptions.

Paid Leave Paid benefits listed below vary depending upon the Classification.

Sick Leave Vacation Leave Personal Leave Holidays Bereavement Leave Jury Leave Military Leave