Customer Experience Strategist

The Judge Group Inc

Our client is seeking a CX Strategist to help improve how employees experience internal technology services (ETS) by applying human-centered design practices to gather insights, map journeys, and turn feedback into actionable improvements.

This is a contract opportunity that is hybrid to downtown Chicago.

RESPONSIBILITIES:

Conduct user interviews, surveys, and contextual research to understand employee experiences
Apply HCD methods (empathy mapping, affinity diagramming, co-design)
Support and facilitate journey mapping and service blueprint workshops
Develop CX artifacts such as personas, journey maps, and experience summaries
Design and manage feedback mechanisms across ETS touchpoints
Monitor and analyze feedback data to identify trends and emerging insights
Maintain CX dashboards and update visualizations (Excel, Tableau, Power BI, etc.)
Translate data into clear, actionable insights for diverse audiences
Manage CX backlog in Jira; write tickets, track progress, and remove blockers
Support sprint/Kanban workflows to maintain momentum

QUALIFICATIONS:

2–4 years of experience in CX, UX research, service design, or related field
Foundational knowledge of human-centered design and qualitative research methods
Experience facilitating or supporting workshops and research sessions
Familiarity with survey tools, spreadsheets, and dashboard platforms

Apply

Vacancy posted 8 hours ago

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