Customer Experience Strategist
The Judge Group Inc
Our client is seeking a CX Strategist to help improve how employees experience internal technology services (ETS) by applying human-centered design practices to gather insights, map journeys, and turn feedback into actionable improvements.
This is a contract opportunity that is hybrid to downtown Chicago.
RESPONSIBILITIES:
- Conduct user interviews, surveys, and contextual research to understand employee experiences
- Apply HCD methods (empathy mapping, affinity diagramming, co-design)
- Support and facilitate journey mapping and service blueprint workshops
- Develop CX artifacts such as personas, journey maps, and experience summaries
- Design and manage feedback mechanisms across ETS touchpoints
- Monitor and analyze feedback data to identify trends and emerging insights
- Maintain CX dashboards and update visualizations (Excel, Tableau, Power BI, etc.)
- Translate data into clear, actionable insights for diverse audiences
- Manage CX backlog in Jira; write tickets, track progress, and remove blockers
- Support sprint/Kanban workflows to maintain momentum
QUALIFICATIONS:
- 2–4 years of experience in CX, UX research, service design, or related field
- Foundational knowledge of human-centered design and qualitative research methods
- Experience facilitating or supporting workshops and research sessions
- Familiarity with survey tools, spreadsheets, and dashboard platforms
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