Financial Counselor-Patient Access - Full Time

About Temecula Valley Hospital Temecula Valley Hospital (TVH), part of Southwest Healthcare, brings advanced technology, innovative programs, patient‑centered and family‑sensitive care to area residents. The hospital features 140 private patient rooms; emergency care; advanced cardiac and stroke care; orthopedics; general and surgical specialties. TVH is nationally recognized for Patient Safety designated by The Leapfrog Group as a Top Hospital in 2017 and 2020 and has received 12 “A” Leapfrog Hospital Safety Grades, most recently in Spring 2026. The hospital was recently recognized by U.S. News & World Report’s Best Hospitals 2025‑2026 for Heart Attack, Heart Failure, Stroke, Arrhythmia and Pacemaker. TVH is a DNV Certified Comprehensive Stroke Center and has received eight Women’s Choice Award Achievements as One of America’s Best Hospitals for Stroke Care and One of America’s Best Hospitals for Patient Safety. Other accolades include the American Heart Association/American Stroke Association’s Get With The Guidelines® - Stroke GOLD PLUS with Target: Stroke Honor Roll Elite and Target: Type 2 Diabetes Honor Roll, Mission Lifeline® - STEMI Receiving Center – GOLD PLUS, Mission Lifeline® - NSTEMI – GOLD, Blue Distinction® Center Designation for Quality in Knee and Hip Replacement Surgeries, The Joint Commission’s Gold Seal of Approval for Certification for Hip and Knee Replacement, first hospital in the state of California to achieve certification as a Gluten‑Free Food Service facility, 4 Star Medicare Hospital Compare Rating, the American College of Cardiology Chest Pain Center with Primary PCI and Resuscitation Accreditation, the honor of the Inland Empire’s Top Workplaces 2017 and 2018, has been designated an Aetna Institute of Quality Cardiac Care Facility for comprehensive heart and vascular treatment, including Cardiac Medical Intervention, Cardiac Rhythm Programs and Cardiac Surgery. Essential Job Duties The Financial Counselor is responsible for reviewing hospital admissions and pre‑admissions to ensure accuracy of financial and demographic documentation is entered into the computer system. Responsibilities include screening patients for possible charity, uninsured discount, HPE Medi‑Cal, ensuring that all required forms are completed on each patient and procedure. They provide application support and refer patients to the appropriate department, person or vendor for follow‑up. Qualifications Minimum two years’ experience in a hospital admitting or medical business office. Experience with HMO and self‑pay collections. Experience screening patients for various state and county assistance programs. Knowledge of medical terminology. Knowledge of insurance benefits, covered services, billing, and collection procedures for all insurance programs for acute facilities. Essential knowledge of California collection law, insurance billing and reimbursement rules/regulations, COBRA, EMTALA and federal/state regulations. Computer experience preferred. Prior collection experience preferred. High School Diploma or equivalent preferred. Benefits Challenging and rewarding work environment. Growth and development opportunities within UHS and its subsidiaries. Competitive compensation. Excellent medical, dental, vision and prescription drug plans. 401(k) plan with company match. EEO Statement All UHS subsidiaries are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates. UHS subsidiaries are equal‑opportunity employers and as such, openly support and fully commit to recruitment, selection, placement, promotion and compensation of individuals without regard to race, color, religion, age, sex (including pregnancy, gender identity, and sexual orientation), genetic information, national origin, disability status, protected veteran status or any other characteristic protected by federal, state or local laws. #J-18808-Ljbffr Temecula Valley Hospital