Service Manager - New Center Opening (Mission Viejo, Ca)

Service Manager - New Center Opening (Mission Viejo, Ca) About Lucid At Lucid, we are creating exceptional mobility experiences through innovation to drive the world forward. Built on Lucid’s proprietary technology and software‑defined vehicle architecture, our award‑winning vehicles bring our “Compromise Nothing™” approach to the global automotive market. That means refusing to choose between performance and sustainability, design and engineering, ambition and integrity. In Lucid Air and Lucid Gravity, we have designed and built vehicles that have redefined their segments, combining exceptional range, performance, design, and expansive space in a single experience. We achieve this through deep vertical integration, with design, engineering, and production happening in‑house across our global offices and manufacturing facilities. Our teams come from industries around the world, united by a shared commitment to excellence. By refusing to settle, you can help redefine what’s possible and shape the future of mobility. At Lucid, service is more than maintenance; it’s an extension of the ownership experience. As we continue to expand, we’re excited to bring a new service location to Mission Viejo, CA. Our Service Technicians are the foundation of every Lucid service center, working alongside some of the most advanced teams in the EV industry. We are seeking individuals who bring curiosity, precision, and energy to their craft, and who are passionate about delivering an exceptional, world‑class experience to every Lucid customer. All employees will be trained at and report to our Costa Mesa Service Center until the new site opens in Mission Viejo. The Service Manager will be responsible for the day‑to‑day operations of the Lucid Service Center, effectively managing a team of advisors, technicians, and parts staff. The Service Manager position will be responsible for building a world‑class team focused on delivering the highest level of customer experience. The ideal candidate will demonstrate leadership within the organization, setting an example for their team while encouraging continuous improvement. Responsibilities Manage and develop Service Team members and the day‑to‑day service business, including customer service interactions, reporting, and repairs. Performance Management: continually evaluate the performance of each employee and provide feedback on a consistent basis to drive results. Select, train, and develop employees, ensuring all positions are filled in a timely manner. Support, implement, and provide follow‑up for all training. Ensure the team is providing the highest level of Lucid customer experience while developing lasting relationships. Address any client concerns or complaints quickly and professionally. Possess a working knowledge of all industry standards, regulations, restrictions, etc. and ensure department compliance. Delegate and direct all service tasks, ensuring client vehicles are repaired and returned on time. Monitor employee work and provide guidance, ongoing training, and development as needed. Work effectively with Service Center technicians with the understanding that you may need to assist in repairs of Lucid Motors vehicles. Acquire a thorough understanding of Lucid Motors mission and the importance of your contribution through your role as a Service Manager. Assist with or perform administrative tasks. Resolve all people and safety issues in a timely and effective manner, collaborating with Human Resources and appropriate teams effectively. Other duties as assigned. Qualifications Minimum 10 years varied automotive service experience including measuring and holding team accountable for various KPI’s (e.g., Customer Satisfaction Index, Repair Completion Time, Days Down, PDI Completion/Turnaround time). Experience managing a team of technicians for selection, development, performance management, engagement, and training. Exceptional ability to collaborate, motivate, and lead individuals, groups, and vendors. Verifiable track record of excellence in Customer Service. Willingness to assist on repairs on an as‑needed basis. Exceptional organization and the ability to drive continuous improvement in a fast‑moving environment. Excellent written and verbal communication skills. Ability to build a world‑class team from the ground up. Ability to analyze and interpret internal reports. Advanced ability to use basic computer applications such as Microsoft Office and learn proprietary DMS software. Ability to travel on an as‑needed basis. Willingness to complete Lucid provided CPR training post hire. Valid driver’s license with no suspensions within the past year. Drivers under 21 must have maintained a Driver’s License for a minimum of 3 years and successfully complete Lucid Training upon hire. Preferred Qualifications AA/BS in either Automotive Technology or Business Management, or equivalent work experience. Knowledge of HV systems, LV systems, and EV powertrains. Start‑up experience and related fast‑paced environments. Previous OEM specific EV experience and training. ASE Certifications. EPA 609 Certification. Salary Range The compensation range for this position is specific to the location listed below and is the range Lucid reasonably and in good faith expects to pay for the position considering job‑related knowledge, skillset, experience, education, training, certifications, and other relevant factors. Base Pay Range (Annual):

$127,900 – $187,550 USD

Compensation & Benefits Lucid offers a comprehensive and competitive benefits package including medical, dental, and vision insurance; life and disability coverage; paid time off; paid holidays; and a 401(k) retirement plan. Eligible employees may also participate in Lucid’s equity program and/or a discretionary annual cash incentive program. Incentive and equity awards, if applicable, are determined based on individual performance, role scope, market considerations, and overall company results in accordance with the terms of the applicable plans. Equal Opportunity At Lucid, we believe diversity strengthens everything we build. Lucid Motors is proud to be an equal‑opportunity employer and is committed to providing an inclusive workplace for all. We consider all qualified applicants without regard to race, color, national or ethnic origin, age, religion, disability, sexual orientation, gender, gender identity or expression, marital status, or any other characteristic protected under applicable state or federal laws and regulations. Accessibility Lucid Motors is committed to providing reasonable accommodations for qualified individuals with disabilities. If you need any accommodation to participate in the application process, please contact us at TA‑View email address on click.appcast.io. #J-18808-Ljbffr Socket.dev