Housekeeping Quality Assurance

ESSENTIAL DUTIES AND RESPONSIBILITIES:
Primary duties and responsibilities include, but are not limited to, the following:

• Inspect guest rooms and public areas daily to ensure standards of cleanliness, maintenance needs, and report on maintenance service requests.
• Communicate with Floor Managers on the performance of Guest Room Attendants' productivity, cleanliness standards, and offer support for improvement.
• Identify deficiencies in a room's cleanliness, arrangement, and supplies, and correct these deficiencies in all guest rooms for an assigned section.
• Fill in with cleaning rooms as needed.
• Always provide the highest quality of service to the guest through room cleanliness and attention to guests' needs.
• Promptly and effectively handle guest complaints and requests.
• Abide by and support all policies and procedures for housekeeping and special cleaning projects.
• Maintain cleanliness and organization of linen rooms, laundry area, storage rooms, Team Member break room, and Guest Room Attendant's carts.
• Ensure ready status of all rooms daily; maintain key control.
• Perform daily general cleaning duties and changing of blankets, mattress pads, pillow encasements, sheets, and pillowcases, as well as inspect mattresses and pillows for stains, damage, or odors; report any deficiencies promptly.
• Log rooms cleaned or inspected on daily housekeeping report.
• Adhere to the Company's and department's appearance standards.
• Always practice safety standards in accordance with safety & emergency procedures.
• Adhere to all work rules, procedures, and policies established by the Company including, but not limited to, those contained in the Team Member handbook.
• Any other duties assigned within the scope of this job description.

• 1-year previous housekeeping or hospitality experience required.
• Strong attention to detail and a commitment to maintaining high cleanliness standards.
• Ability to work independently and manage time effectively in a fast-paced environment.
• Ability to meet and/or exceed the expectations and requirements of internal and external guests.
• Consistently exhibit courteous, respectful, truthful, and appropriate communications, and present information in a concise and understandable format.
• Contributes to a positive work environment, fosters collaboration & teamwork to achieve common objectives and provides a tangible contribution.
• Ability to meet requirements of regular attendance to effectively complete job responsibilities in a timely manner.
• Ability to effectively communicate both oral and written English required; bi-lingual is preferred.
• Possess a thorough knowledge of all cleaning procedures, equipment and supplies.
• Demonstrate a working knowledge of OSHA requirements
• Ability to review & present statistics regarding cleaning performance.
• You must be comfortable working with cleaning chemicals and equipment while following all safety protocols.
• Must be flexible to work weekends, holidays, and varying shifts as business demands.

• While performing the duties of this job, the Team Member:
• Must be able to maintain physical stamina and proper mental attitude to work under pressure in a fast-paced, hotel/casino environment and effectively deal with guests, management, team members and others.
• It is regularly required to sit; stand (95% of the time); walk and move through all areas of the hotel; speak and hear; use hands, handle, or feel.
• Repetitive motions, including reach with hands and arms above shoulder level; bend/stoop, squat, balance, kneel, twist, lift, and push/pull.
• Must occasionally lift and/or move up to 30 pounds frequently and up to 50 lbs. occasionally, Also, push/pull a loaded cart up to 75 pounds.
• Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.
• Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

• Work performed indoors, alone and frequently with and around others. Team Member will perform work face-to-face including verbal contact with others on extended shifts around electrical devices.
• The noise level in the work environment is usually moderate but may be quiet or loud at times.
• Team Member may be exposed to extreme heat, extreme cold, wet and/or humid conditions, confined areas, vibrations, solvents/oils, fumes/odor, dirt/dust, moving objects, high places, slippery surfaces and/or secondhand smoke.
• Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.