Ecommerce Data and Systems Administrator, Retail Operations

Job Description

Job Description

Cirrus Aircraft’s Mission is to deliver an aviation experience that is the pinnacle of innovation, quality, and safety to our customers. Cirrus Aircraft is the recognized global leader in personal aviation and the maker of the best-selling SR Series piston aircraft and the Vision Jet™, the world’s first single engine Personal Jet and recipient of the 2017 Robert J. Collier Trophy. Founded in 1984, the company has redefined performance, comfort and safety in aviation with innovations like the Cirrus Airframe Parachute System® (CAPS®) – the first FAA-certified whole-airframe parachute safety system included as standard equipment on an aircraft. To date, worldwide flight time on Cirrus aircraft has passed nine million hours and over 170 people have returned home safely to their families as a result of the inclusion of CAPS® as a standard feature on all Cirrus aircraft. Find out more at cirrusaircraft.com.

Job Summary

As our Ecommerce Data & Systems Administrator for Retail Operations, you will be the engine behind our online growth. You’ll own the end-to-end management of our webstore content and retail data, ensuring a seamless experience for our customers and high-impact reporting to drive decision making. Acting as the vital link between IT, Finance, and Retail Operations, you won't just manage data, you’ll use it to support inventory optimization, expand SEO, execute marketing events and enhance the customer experience.

Duties and Responsibilities/Essential Functions

• Data Orchestration: Build and maintain high-quality product master data within D365 to ensure "one source of truth" across all sales channels.
• Web Optimization: Manage the webstore’s layout, SEO, and functionality to increase traffic and maximize conversion rates as well enhance the customer user experience.
• ERP Implementation and Maintenance: Support end-to-end implementation, including system configuration, data migration, and cross-functional testing. Serve as SME for ERP and create and process enhancements.
• Strategic Liaison: Serve as the technical lead for IT projects, bridging the gap between retail needs and system capabilities. Train the team for best practices and updates and troubleshoot irregularities.
• Performance Analytics: Develop KPIs and reporting tools to identify growth opportunities and drive continuous improvement. Support MRP development and inventory management across the business.
• Process Engineering: Document and refine business processes to improve team consistency and streamline onboarding.
• Partnership Management: Collaborate with vendors and internal stakeholders to stay ahead of software updates and industry trends.
• On-the-Ground Support: Provide technical troubleshooting for the retail team and offer IT support during live events.

This job can be located in Duluth, MN or Knoxville, TN

Qualifications

To perform this job successfully, an individual must be able to perform each essential function satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

• Education: Bachelor’s degree in computer science, Business, or a related field (or equivalent hands-on experience).
• Experience: 4-7 years in Master Data Management (MDM), website administration, or business analysis.
• Tech Stack: Proficiency with ERP platforms (D365 experience is a major plus; Epicor/Kinetic/Magento experience preferred).
• Analytical Mindset: Expert-level Microsoft Office and Power Bi skills and a proven ability to translate complex data into actionable insights.
• Adaptability: A self-starter who can pivot between independent projects and team collaborations in a fast-paced environment.
• Flexibility: Willingness to travel overnight and work weekends for key industry events.

Competencies

To perform the job successfully, an individual should demonstrate the following competencies:

• Customer Focus: Building strong customer relationships and delivering customer-centric solutions.
• Tech Savvy: Anticipates and adopts innovations in business-building digital and technology applications.
• Financial Acumen: Interprets and applies understanding of key financial indicators to make better business decisions.
• Action Oriented: Taking on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm.
• Balances Stakeholders: Anticipating and balancing the needs of multiple stakeholders.
• Communicates Effectively: Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences.
• Interpersonal Savvy: Relating openly and comfortably with diverse groups of people.
• Situational Adaptability: Adapting approach and demeanor in real time to match shifting demands of different situations.
• Optimizes Work Processes: Knows the most effective and efficient processes to get things done, with a focus on continuous improvement

Cirrus provides a range of exciting benefits, including:

• 401(k) Plan : Dollar-for-dollar match up to 5% after 90 days, with 100% vesting after one year of employment.
• Employer-Paid Coverages : Group term life, short- and long-term disability insurance.
• Comprehensive Health Coverage : Medical, vision, dental, with additional dependent coverage options.
• Free Health Tracking : With rewards for meeting health goals.
• Generous PTO : 120 hours accrued within the first year.
• Employee Referral Bonus : For referring talented candidates.
• Career Development : Tuition reimbursement and professional growth opportunities.
• Exclusive Discounts : Access to partner and marketplace discounts.
• Community & Engagement : Company and employee clubs at various locations.

These benefits are designed to support your well-being, growth, and enjoyment at Cirrus!

• Comp range listed is for MN only

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this position. Duties, responsibilities and activities may change at any time with or without notice. Work beyond 40 hours per week may be required.

Cirrus is dedicated to a drug free work environment promoting equal employment opportunity. Qualified applicants will receive consideration for employment without regard to race, sex, national origin, color, age, disability, religion, pregnancy, veteran status, marital and family status, sexual orientation, receipt of public assistance, genetic information or any other characteristic protected by applicable law.