Senior Specialist, Production Services Application Support Analyst

Senior Specialist, Production Services Application Support Analyst – Berwyn, PA At BNY, we are a leading global financial services company at the heart of the global financial system. We influence nearly 20% of the world’s investible assets and every day our teams harness cutting‑edge AI and breakthrough technologies to collaborate with clients, driving transformative solutions. If you thrive in a fast‑moving environment and want to make a direct impact, this role is for you. Responsibilities Perform moderate to complex troubleshooting as a subject‑matter expert in one or more applications. Maintain and support applications and their operating environments. Respond to alerts, perform root‑cause analysis, and use procedures and documentation for issue resolution. Ensure appropriate monitoring and alerting set‑up, monitor applications, and respond to incidents; lead or partner with other team members on analyzing moderate to complex issues. Perform ongoing health checks and validations after changes or significant incidents. Provide input and recommendations for technical solutions on application problems. Perform diagnostics and troubleshooting for more complex issues and escalate to second‑level application or infrastructure support when necessary. Design and implement automation for manual processes. Mentor or provide guidance for junior team members. Partner with quality assurance, development, and business teams to support client needs. Contribute to the achievement of related teams' objectives. Qualifications Bachelor’s degree in computer science or related discipline, or equivalent work experience. 4–6 years of experience in application support or production environments. Experience in the financial services industry (essential). Experience with Java, Oracle, Perl, and Python. Benefits BNY offers highly competitive compensation, flexible benefits, and wellness programs, including paid leave and volunteer time, 401(k) with company match, health insurance, and an inclusive culture that fosters resilience and growth. BNY is an Equal Employment Opportunity/Affirmative Action Employer – Underrepresented racial and ethnic groups/Females/Individuals with Disabilities/Protected Veterans. #J-18808-Ljbffr BNY