Inside Sales Specialist

WHO WE ARE

Dejana Truck & Utility Equipment is a division of Douglas Dynamics, North America’s premier manufacturer and up-fitter of work truck attachments and equipment. Our belief is that our employees and culture are just as important to the company as serving our customers. We place a high value on building a team and working environment where individuals can succeed professionally and personally. As a team member at Douglas Dynamics, you can expect to make a difference through your work, to have a direct impact on the achievement of a very meaningful mission to serve our customers, to advance your career, and to have room for fun and fulfillment in your daily life.

Our focus on integrity, teamwork, and high performance creates an ideal work environment for every one of our employees. We offer competitive salaries, benefits, and opportunities for personal and professional growth. Discover our opportunities and come see all the ways you can do more at Douglas Dynamics.

We would love to have you join our team, where we offer top notch benefits, multiple avenues for advancement and a great working environment.

HOW YOU WILL CONTRIBUTE

The Inside Sales Specialist is responsible for overall support of company products and services, with a focus on delivering customer satisfaction. This position serves as a primary contact for dealers and customers. Interactions made in this capacity impact the financial health of the company in terms of overall ability to provide accurate and timely response of required information.

• This position is a liaison between inside sales, service, engineering, production, credit, and shipping personnel. Continuous effective communication is essential.
• Provide quotes, pricing, delivery, assist with inquiries and process orders for units in a timely manner.
• Discuss product specifications, options, and accessories with customers.
• As needed, makes periodic calls to customers to determine satisfaction with the company, products, or services.
• Determines the best method to resolve problems to ensure customer satisfaction and adherence to company policies.
• Communicate information gained from the field to Engineering, Sales and Production to help minimize future warranty claims.
• Responsible for proper procedures in the sale and delivery of units and parts, including all associated paperwork.
• Contributes with the development and continued support of sales and marketing of units.
• Cross train with service parts sales as needed. An individual in this position must be able to successfully perform the essential duties and responsibilities listed above. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of this position.

The above list reflects the general details necessary to describe the principle and essential functions of the position and shall not be construed as the only duties that may be assigned for the position.

WHAT WE OFFER YOU

• Compensation: $24.17 – $37.34 per hour.
  • (equivalent to approximately $50,273.60 – $77,667.20 annually based on a 40-hour workweek).
  • This position is classified as nonexempt and is eligible for overtime pay in accordance with applicable law.
  • Actual compensation will be based on a variety of factors, including experience and qualifications.
• A fulfilling career with the ability to contribute to an Industry leader.
• A comprehensive suite of benefits.
• Competitive salary commensurate with experience.
• A generous 401k match.
• Profit sharing for all full-time employees.
• Dejana Truck and Utility Equipment is a proud sponsor of GEDWorks, a company sponsored program to help any employee (or their family member) earn their GED as they work for us.

WHAT THIS ROLE NEEDS

• Strong analytical and problem-solving skills.
• Ability to learn and maintain a working knowledge of the company's product lines and equipment offerings.
• Effective verbal and written communication skills.
• Ability to understand technical concepts and apply product knowledge to customer needs.
• Ability to manage multiple priorities, maintain accurate records, and follow through on tasks and commitments.
• Demonstrated commitment to providing exceptional customer service.
• Strong organizational skills, attention to detail, and follow-up abilities.
• Mechanical aptitude and the ability to understand equipment specifications and applications.
• Strong interpersonal skills and the ability to work effectively as part of a team.

Education:

• Associates Degree, or Bachelor’s Degree in related technical field, or related experience.
• Experience in a technical-related area, inside sales or customer service; experience in truck equipment industry preferred.

Skills:

• Proficiency in Microsoft Suite (Outlook, Excel, and Word).
• Use of MRP system is preferable. Excellent telephone skills required.

WORK ENVIRONMENT

• This position is primarily performed in an office environment and involves extensive use of a computer, telephone, and other standard office equipment. Occasional time may be spent on the shop floor, in the manufacturing area, or at trade shows to support customer needs and gain familiarity with products and equipment.
• The majority of the workday will be spent sitting at a workstation, with occasional standing and walking throughout the facility.
• The position requires the ability to manage multiple priorities, maintain attention to detail, and work effectively in a fast-paced environment with frequent interruptions. Regular interaction with customers, vendors, and internal departments is required.

Employment Requirements

Dejana Truck and Utility Equipment uses E-Verify for I-9 processing and all candidates must be eligible to work in the US. All positions require background checks and driver positions also require mvr/drug/alcohol testing before and/or during employment. If you agree and you wish to apply for a position, please continue with your submission. Thank you for your interest.

Equal Opportunity Employer

As an Equal Opportunity Employer, Douglas Dynamics, LLC does not discriminate against qualified applicants in hiring based on race, color, sex, age, sexual orientation, gender identity, national origin, disability, or any other characteristic protected by law.