Back of House Team Member

Chick-fil-A Lancaster Director OpportunityAre you ready to thrive in a dynamic work environment where leadership and teamwork are at the forefront? Do you want to join a fun and people-focused team that truly values your contributions? If so, this is the perfect opportunity for you!At Chick-fil-A Lancaster, working with us is more than just a job; it's a chance to develop your leadership skills while making a positive impact in your community. As a director, you'll play a critical role in creating an exceptional guest experience through food and leading a talented team. Join us and enjoy flexible schedules, a caring culture, and a variety of benefits that support your well-being. Back of House Directors at Chick-fil-A start anywhere between $19-24.Key Responsibilities:Champion an outstanding guest experience by leading both BOH teams to consistently rank in the top 20% of all Customer Experience Metrics (CEM), including fast service, taste, temperature, cleanliness, order accuracy, and overall satisfaction (OSAT)Optimize throughput and operational flow, aiming to maintain an average Speed of Service under 4 minutes across all daypartsLead from the floor, using real-time coaching and feedback to elevate team performance, maintain alignment, and uphold our brand promise with every guest interactionCultivate a culture of excellence and ownership, ensuring all team members understand and deliver on service and operational standardsBuild and sustain fully staffed operations across all areas, actively developing a pipeline of capable Trainers and Team LeadersEstablish a structured rhythm of performance management, providing formal evaluations twice a year for all leaders, accompanied by clear goals and personalized development plansEnsure operational excellence through systems and accountability, maintaining Smart Shop scores of 95% or higher along with an ELITE Food Safety scoreManage inventory, including ordering supplies, tracking food cost, and minimizing wasteMaximize productivity of the kitchen and ensuring that labor costs are kept within organizational goalsManage the ordering of truck deliveries, and overseeing End of Month processes are all key tasks for the director to maintain strong financial returnsQualifications:Open schedule availability including SaturdaysAbility to lift and carry 10-65 lbs regularlyCapability to stand for extended periodsCommitment to a full-time position (Up to 45+ hours/week)Work ScheduleOvertimeWeekend availabilityBenefitsHealth insuranceDental insuranceVision insuranceFlexible scheduleLife insurance401(k)401(k) matchingEmployee discountPaid training