Order Fulfillment and Customer Service Associate

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- POSITION OVERVIEW -

At Retrospekt, we restore vintage items and electronics to look and perform as well as they did in their prime. Providing excellent customer service is one of the most crucial parts of helping our customers have a magical experience with their new analog treasures. Our staff also takes great pride in carefully and accurately packing and shipping customers' orders in a timely manner. We're looking for a flexible, eager-to-learn individual who can assist our Pick and Pack department by succeeding in both of these tasks.

The Order Fulfillment & Customer Service Associate is responsible for interfacing with customers via email, phone, and in-person interactions. This individual develops and maintains positive customer relations and coordinates with various departments to ensure customer requests are handled appropriately and efficiently. Additionally, team members in this role will help package and ship orders, complete inventory management tasks, and help maintain the overall organization of our order fulfillment department.

- JOB DUTIES AND RESPONSIBILITIES -

The primary responsibilities of this position include:

• Portraying a positive company image and engaging in professional and friendly communications with customers

• Actively listening to customer needs and inquiries to determine appropriate service actions
• Helping customers in our front retail space (once initial training has been completed)

• Accurately selecting products in customer orders, packaging them, and shipping them domestically and internationally

• Managing our customer repair queue and facilitating the servicing of items in a timely manner

• Accepting and documenting incoming items or parcels
• Following up on orders to ensure delivery by specified dates

• Process, package, and ship customer orders accurately and efficiently

• Organize stock and maintain inventory

• Be willing and able to operate warehouse equipment including carts, dollies, and pallet jacks to move merchandise about our facility

- MINIMUM QUALIFICATIONS -

Candidates must have at minimum a high school diploma or equivalent (GED) to qualify for this position. Prior experience working with customers in some capacity (via email, phone, and/or in-person) is preferred, but not necessarily required.

The ideal candidate will:

• Have excellent oral and written communication skills
• Be generally proficient and comfortable working on a computer (prior experience with Mac OS and/or Google Sheets would be a plus!)
• Be able to accurately multitask, maintain great attention to detail, and stay organized while packaging customer orders
• Be willing to receive and apply constructive feedback, especially during training
• Enjoy working both independently and as a group

As a side note, anyone who is passionate about art, music, analog photography, retro gaming, or vintage goodies in general will have plenty to talk about with the rest of our team (and our customers, for that matter :).

- HOURS AND BENEFITS -

Retrospekt's operating hours are 8am-4:30pm Monday through Friday. Applicants must be able to work 40 hours weekly in order to be eligible for this position. Retrospekt is closed for most federal holidays.

For employees who consistently work 30 hours per week or more, Retrospekt offers medical, dental, vision, and life insurance after 90 days of employment. Both part-time and full-time employees have the option of contributing to a Simple IRA retirement plan with company matching after 90 days of employment. In addition to unpaid time off that is available to use immediately upon hire, employees also start accruing paid time off as soon as they begin working. We offer a 20% store discount to all staff members.

- ESSENTIAL PHYSICAL FUNCTIONS OF POSITION -

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position, and are intended to describe the general nature and level of work performed by employees assigned to this position. It is not designed to contain or be interpreted as a comprehensive list of all duties, responsibilities, and qualifications. Reasonable accommodations may be made to enable individuals with disabilities to perform these functions. Retrospekt management reserves the right to amend and change responsibilities to meet business and organizational needs as necessary.

While performing the duties of this position, the employee is regularly required to talk or hear. The employee frequently is required to use hands or fingers, handle or feel objects, tools, or controls. The employee is occasionally required to stand; sit; move about our facility; and reach with hands and arms. The employee must frequently lift and/or move packages ranging from small envelopes to large boxes weighing up to 50 pounds. Specific vision abilities required by this position include close vision, distance vision, and the ability to adjust focus. The noise level in the work environment is typically low to moderate.

Job Type: Full-time

Pay: From $15.00 per hour

Expected hours: 40 per week

Benefits:

• Dental insurance
• Employee discount
• Health insurance
• Life insurance
• On-the-job training
• Paid time off
• Retirement plan
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday
• No weekends

Ability to Relocate:

• Milwaukee, WI 53212: Relocate before starting work (Required)

Work Location: In person