Submission for the position: Health Coordinator 2 (onsite)

About Us

Here at Baylor Scott & White Health we promote the well-being of all individuals, families, and communities. Baylor Scott and White is the largest not-for-profit healthcare system in Texas that empowers you to live well.

Our Core Values are:

• We serve faithfully by doing what's right with a joyful heart.
• We never settle by constantly striving for better.
• We are in it together by supporting one another and those we serve.
• We make an impact by taking initiative and delivering exceptional experience.

Benefits

Our benefits are designed to help you live well no matter where you are on your journey. For full details on coverage and eligibility, visit the Baylor Scott & White Benefits Hub to explore our offerings, which may include:

• Immediate eligibility for health and welfare benefits
• 401(k) savings plan with dollar-for-dollar match up to 5%
• Tuition Reimbursement
• PTO accrual beginning Day 1

Note: Benefits may vary based upon position type and/or level.

Job Summary

• As Health Coordinator 2, ensure seamless, all-inclusive healthcare for patients. Work with management, providers, and team members to meet care coordination goals. Essential for unified, well-managed patient healthcare journey.
• Located at Plano Regional Campus and this role is onsite, Monday-Friday during traditional office hours.
• Our ideal candidate has experience in admissions, insurance verification, healthcare referrals, and working knowledge of authorization. Experience in care coordination, discharge planning or Medical Assistant would be beneficial.

Essential Functions of the Role

• Monitor health reports to identify patients behind on preventative, diabetes, and other services.
• Use reports to enhance care coordination.
• Review patients' EHRs and contact them for special projects as directed.
• Prepare orders and referrals for providers.
• Coordinate care when multiple teams are involved.
• Partner with available resources, in-hospital and at-home care, primary health provider, specialists, and community services.
• Contact patients by phone, email, or mail to recommend services and schedule office visits.
• Help patients in self-care with approved education and phone calls.
• Encourage and help patients follow their care plans.
• Assist in patients moving from the hospital to home and back to their health care provider.
• Verify patient follow-up completion through phone calls.
• Share important patient care updates with primary care providers and office staff.
• Partner with other healthcare professionals to address patient and family worries.
• Refer patients within the healthcare system when necessary.
• Identify and facilitate community resource referrals, including food, transportation, medication assistance, caregiver support, or other requirements per request.
• Collaborate with patient care facilities.
• Build relationships with physicians and staff for seamless care coordination integration.
• Collect all patient medications, prescriptions, over-the-counter products, vitamins, herbals, and supplements accurately and thoroughly.
• Monitor and report key metrics, providing updates to program managers regarding assigned activities.
• Contribute to departmental committees and quality improvement initiatives as appropriate.

Key Success Factors

• Active CMA license preferred.
• Profound understanding of comprehensive care coordination practices and procedures.
• Well-articulated oral and written communication.
• Demonstrates exceptional organization skills and a keen eye for detail.
• Familiarity with necessary regulatory requirements.
• Skilled at listening and connecting.
• Adjusts communication for different people. Stays professional and respectful always.
• Enjoys being helpful, positive, and polite.
• Calms upset patients effectively.
• Capable of promptly assessing requests using various resource materials to appropriately respond to patient inquiries.
• Chief skills in data entry, numeracy and computer navigation with precision.
• Comfortable working in a dynamic, high paced, and challenging environment.

Belonging Statement

We believe that all people should feel welcomed, valued and supported.

Qualifications

• High School Diploma
• 2 years of relevant experience, preferably in healthcare