Retail Sales Associate - Novato

Job Description

Job Description

Pet Food Express is the best place to shop for pet supplies – and it’s all because of the passionate people who work here. Our employees are sales-driven individuals who thrive on helping pet parents find the best products for their furry family members. We don’t just sell products—we provide tailored solutions and trusted advice to create a memorable shopping experience. If you have a knack for sales, an eagerness to learn about pet products, and a commitment to gold-star customer service, we’d love to hear from you! 

Our Sales Consultants are the heart of our business. You’ll proactively engage with customers and recommend products that meet their needs. From highlighting products to working the cash register and stocking shelves, you’ll ensure every customer has an enjoyable, friendly, and informative shopping experience. 

Responsibilities:

On an average day, Sales Consultants:  

Engage & Sell

• Proactively approach and engage with our two-legged and four-legged customers. 

• Ask questions to understand customer needs and build lasting relationships.  

• Use the Pet Food Express Whole Life Approach to provide tailored recommendations that help customers live their best possible lives with their pets. 

Learn & Educate

• Participate in daily training and continuous educational programs to enhance your product knowledge and sales skills. 

• Stay up-to-date about new products, promotions, and the pet community. 

• Educate customers on product benefits and help them find solutions for their pets' unique needs. 

Operate & Maintain

• Consistently show up on time, maintaining reliable attendance to ensure smooth operations and strong team collaboration. 

• Operate the cash register efficiently and provide a friendly checkout experience. 

• Unload shipments and stock the store – this includes lots of heavy lifting. Successful candidates will be prepared for and embrace the physical requirements of the job. 

• Clean and maintain the store by participating regularly in tasks such as sweeping, mopping, and cleaning pet messes as needed. 

• Support overall store operations by performing additional duties as assigned, including tasks not necessarily covered by this listing. 

Qualifications: 

We value potential over experience. If you’re unsure about whether you meet our qualifications, just apply. 

• Previous retail experience and pet experience is preferred. 

• A passion for pets and a desire to help pet parents find the best solutions.  

• A sales-driven attitude with desire to exceed goals.  

• A warm and welcoming personality with strong customer service mindset.  

• Eagerness to learn and to participate in daily educational activities. 

• Dependable and reliable with strong attendance and punctuality. 

• Ability to work a flexible schedule to meet the needs of the business, including weekends, evenings, and holidays. 

• Must be able to lift, move and carry up to 35 pounds while using the appropriate lifting techniques and following all safety rules. 

• Ability to climb and balance using a ladder and/or step stool. 

• Ability to continuously stand, walk, bend, stretch and engage in repetitive motions throughout shift. 

PFE Perks:

• Grow with us: Many potential career paths and options for advancement within the company 

• Continued Learning: A focus on your development and leadership training. Investment in your pet and product knowledge, you'll never see pets the same way! 

• Generous in-store employee discount that extends to your family. 

• Benefits: All employees are eligible to participate in a number of Company-sponsored benefits, such as life insurance, pet insurance, Employee Assistance Program (EAP) and more.  

• FT employees are eligible for PTO and health insurance.  

• Plan for the future: 401k with employer match. 

• Get Rewarded: Employee referral bonuses. 

• Bring your well-behaved pet to work. 

• Opportunities to make an impact in the community through the Pet Food Express Pet Fair, in-store fundraisers and adoption events benefiting local rescue and shelter partners, and more!  

The salary range for this position is expected to be $18.10 - $19.10 per hour. Pet Food Express determines starting salary based on many factors, including but not limited to, local market rate, the qualified pool of candidates, internal compensation practices, a candidate’s actual skills and experience, and budget constraints. 

This job summary is intended to describe the general nature and level of work associates/leaders assigned to this job perform. It is not intended to include all duties and responsibilities.

Pet Food Express is an Equal Opportunity Employer and does not discriminate against employees or applicants based on race, sexual orientation, gender identity, or any other characteristics protected by applicable law. This applies to all Pet Food Express activities, including, but not limited to, recruitment, hiring, compensation, assignment, training, promotion, performance evaluation, discipline and discharge. Pet Food Express also provides reasonable accommodation of religion and disability in accordance with applicable law. We celebrate diversity and are committed to creating an inclusive environment for all employees. Pet Food Express is a place where everyone can learn and grow. However you identify and whatever your background, please apply if this is a role that would make you excited to come to work every day.

For applicants in our San Francisco, or Los Angeles locations: Pursuant to the San Francisco Fair Chance Ordinance, as well as the Los Angeles Fair Chance Initiative for Hiring, we will consider for employment, qualified applicants with arrest and conviction records in a manner consistent with the law.

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