Lead CSR

Job Description

Job Description

• Production Management:

  • Assign tasks to team members based on workload and skillset.
  • Monitor production timelines and ensure timely completion of orders.
  • Identify and address production bottlenecks.
  • Optimize workflow to maximize efficiency.

• Quality Control:

  • Inspect garments for stains, damage, and proper cleaning methods.
  • Ensure adherence to quality standards throughout the cleaning process.
  • Address any quality concerns raised by customers.

• Customer Service:

  • Interact with customers, addressing inquiries and concerns regarding cleaning services.
  • Provide accurate information about pricing and turnaround times.
  • Resolve customer complaints in a professional manner.

• Staff Supervision:

  • Train new employees on proper dry cleaning techniques and company procedures.
  • Provide ongoing feedback and performance coaching to team members.
  • Address performance issues and disciplinary actions when necessary.
  • Foster a positive and collaborative work environment.

• Operational Management:

  • Maintain inventory of cleaning supplies and chemicals.
  • Monitor equipment functionality and report any maintenance needs.
  • Ensure compliance with safety regulations and procedures.
  • Adhere to company policies and standards.

Required Skills and Qualifications:

• Dry Cleaning Expertise: Thorough understanding of different fabric types, cleaning methods, stain removal techniques, and pressing procedures.
• Leadership Abilities: Proven ability to motivate and manage a team, delegate tasks, and resolve conflicts.
• Customer Service Focus: Excellent communication skills and ability to interact with customers in a professional manner.
• Attention to Detail: High level of accuracy and ability to identify quality issues.
• Problem-Solving Skills: Capacity to troubleshoot operational challenges and find solutions.

\nCompany Description

Every Tide Cleaners is locally owned and operated and made up of a team of cleaning experts with years of unmatched experience in garment care. Our Tide-trained experts follow trusted laundry practices based on more than 70 years of experience.

At Tide Cleaners, our mission is to make caring for clothes so perfect and simple that your life doesn’t have to revolve around laundry.

Company Description

Every Tide Cleaners is locally owned and operated and made up of a team of cleaning experts with years of unmatched experience in garment care. Our Tide-trained experts follow trusted laundry practices based on more than 70 years of experience. \r\n\r\nAt Tide Cleaners, our mission is to make caring for clothes so perfect and simple that your life doesn’t have to revolve around laundry.