Production Manager

Production Manager

Under the general guidance of the Director, Technical Services, the Production Manager maintains and develops plans for upgrades and maintenance of Technical Services equipment. Research and implement new and emerging technologies while continuing to creatively exploit current installs maximizing the use of current equipment. Troubleshoots and supports the needs of events and concerts as well as game day operations. Installs and repairs Broadcast and AV systems as needed. Manages equipment inventory, storage, and repairs. Supports Senior Production Manager by providing work direction and training to technical services staff. Develops and maintains department scheduling with fellow managers.

Essential Duties and Responsibilities

Training:

• With Senior Production Manager Document, implement, and maintain standard SOPs for all control room positions.
• Lead IATSE in training and operation of Sharks Sports and Entertainment owned broadcast and AV equipment

Management:

• Support Senior Production Manager in full‐time and part-time employee scheduling, and ensure employee growth to independently supervise TCU games and control room activated events, also, backup Sharks games independently if needed.
• Document, implement, and maintain arena maintenance checklists for hockey and non- hockey events.
• Manage Sharks Sports and Entertainment technical service equipment maintenance and repairs.
• Review technical services inventory and keep documentation up to date.
• Oversee check‐in/Check‐out process.
• Catalog, manage and track asset warranties and hardware asset lifespan.
• Govern technical services physical storage areas.
• As assigned by the Director, lead technical services projects from start to finish which could include repair, replace, or upgrade Sharks Sports and Entertainment infrastructure.
• Work within the designated project budget and timeline.
• Manage support contracts for Technical Services equipment.

Infrastructure Design and Management:

• Maintain catalog of all field and truck panels with I/O details, photos, and status -
• Supervise all patch bay cabling mitigating unnecessary cabling left behind from events.
• Propose infrastructure changes and annual capital expense requests to Director, Technical Services and assist with implementation of approved projects as needed.
• Lead capital expense projects as assigned. In coordination with Director, manage and document all annual maintenance agreements for Sharks Sports and Entertainment Technical Service infrastructure.
• In coordination with Director, captain legacy infrastructure systems with vendors.
• Assist Director in development of venue technical specifications document outlining all infrastructure‐based services to make available to broadcast partners, other departments, and internal reference.

Game Day Operations:

• Monitor and maintain Sharks Sports and Entertainment broadcast, and A/V systems.
• Support control room staff on all technical matters.
• Support local broadcast, supervise patching house feeds to truck and program feeds from the truck.
• Supervise Lead Technician in daily tasks, including confirming all radio & TV feeds, ensuring ADA/listening channels and closed captioning are fully functioning, and deploying Daktronics game clock hardware and additional infrastructure to penalty box

Concerts and Events:

• Assist technical needs for events, IE use of fascia, center hung, audio etc.
• Engineer, deploy and support A/V setups for events.
• In coordination with Director, support walkthroughs requested from other departments providing technical insight to effectively manage expectations.

Minimum Qualifications

Minimum 8+ years technical experience and control room experience required.

• Bachelor's degree required or equivalent combination of education and/or experience.
• Experience with Broadcast and A/V systems and manufacturers such as: Grass Valley, Ross, EVS, Daktronics, QSC and additional control room systems.
• Proficiency in on‐line team‐based project management ecosystems.
• Must be willing to work event‐based hours that include nights, weekends, and holidays as necessary.

Physical Requirements

Successful candidate must be able to perform the following with or without accommodations:

• Ability to sit, stand and utilize a computer for extended periods of time
• Communicate via phone and email with a variety of individuals
• Ability to bend at the waist, reach overhead and lift up to 15 lbs with or without accommodation
• Physically navigate stairs and catwalks at SSE facilities during normal work hours and events with or without accommodation
• Ability to work occasional extended hours including nights, weekends, holidays (all with advance notice)
• May be required to travel to other company locations
• May be required to attend conference, events, and training sessions within Bay Area or in- or out-of-state locations.

What We Offer

• Competitive compensation (base salary and variable incentive plan)
• Medical/Dental/Vision/Flexible Spending Accounts (all LGBTQ+ friendly)
• Pretax Transportation Benefit
• 401K (pre-tax and Roth options)
• Generous Paid Time Off Policy
• Minimum of 10 Paid Holidays and Wellness Days per year
• Complimentary or discounted sports and concert tickets
• Other League & partner discounts
• Central office location in downtown San Jose at the heart of Silicon Valley; convenient access to Caltrain, VTA, major freeways and free parking
• An inclusive culture which values diversity of background and a passion to improve our SSE's commitment to change with impact on our community and industry
• Potential for flexible scheduling and telework opportunities
• Access to on-site EV charging stations on non-event days

This position is not eligible for U.S. work authorization sponsorship.

Summary:

Born in 1991, Sharks Sports and Entertainment ("SSE") has grown into a multi-faceted organization that includes the SAP Center, the NHL San Jose Sharks, the AHL San Jose Barracuda, the Tech CU Arena, three Sharks Ice facilities, and the non-profit Sharks Foundation. Additionally, we are growing our organization through expansion in the Bay Area and surrounding communities in Northern California. We work and play in the Bay Area, and are deeply influenced by the technology, innovation, diversity, and commitment to excellence that surrounds us. Our culture is transforming to reflect those values, with an eye towards a pioneering, forward-thinking, and inclusive environment in sports and entertainment. We live, work, and innovate by a set of Pioneering Principles:

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– Team success is more important than individual success

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– Exceptional experience is non-negotiable in everything we do

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– Appreciate others for their diversity and opinions

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– More risk leads to more rewards and expands our comfort zones

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– Trust that all teammates have the best intentions

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– Empower all teammates to make informed decisions

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– Always say what you really mean and do what you say

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– Lead by showing the respect to others you expect from them We strive to unite people through a shared love of ice sports, entertainment, and our hometown. We are #TealTogether.

Our Commitment to Diversity, Inclusion & Belonging

Here at Team Teal, we recognize and celebrate that individuals come with a wealth of experience and talent well beyond any list of required skills and qualifications – in fact, we believe diversity of backgrounds and skills, combined with passion, are the most important keys to meaningful innovation and excellence. Therefore, we encourage people from all backgrounds to apply to our positions. Please let us know if you require accommodations during the interview process.

Equal Opportunity Employer

Sharks Sports and Entertainment is an equal opportunity employer. We accept our responsibility to make employment decisions without regard to race, religious creed, color, age, sex, sexual orientation, gender identity, gender expression, national origin, marital status, medical condition as defined by state law (genetic characteristics or cancer), physical or mental disability, military service or veterans' status, pregnancy, childbirth and related medical conditions, genetic information, or any other classification protected by applicable federal, state, and local laws and ordinances.